This topic

Re: Will I loose My phone number?

amharris — Sat, 20 Jan 2024 14:03:12 GMT

My father has a VoIP number, is this considered a landline number and if he was to switch to a broadband only contract would he loose his number?

Re: Will I loose My phone number?

Keith_Beddoe — Sat, 20 Jan 2024 14:10:37 GMT

@amharris

Welcome to this user forum for BT Retail phone and broadband customers.

If you are referring to a phone service delivered by BT Digital Voice, then moving to a broadband only contract would cease that number and it cannot be recovered.

If you mean a third party VOIP number, then that would not be affected.

Re: Will I loose My phone number?

imjolly — Sat, 20 Jan 2024 14:11:13 GMT

@amharris

if by having a VOIP number your father has digital voice then moving to broadband only will lose his DV VOIP number unless ported to separate VOIP provider