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Porting number to VoIP provider

Grumpywhale1 — Sat, 20 Jan 2024 16:28:46 GMT

Wondering if anyone can answer I have full fibre broadband and digital voice. I want to port my phone number to an alternative VOIP provider so I can get a better deal and use on mobile. If I port the number will this cancel the broadband too.

On MyBT account they look separate but when you read providers sites most say porting cancels service without saying just phone.

Thank you

Re: Porting number to VoIP provider

jac_95 — Sat, 20 Jan 2024 16:30:02 GMT

Hi Grumpywhale1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

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Re: Porting number to VoIP provider

Keith_Beddoe — Sat, 20 Jan 2024 16:34:19 GMT

@Grumpywhale1

If you port out the number, it will cancel the broadband.

You can re-contract for broadband only, but you will lose your phone number.

Re: Porting number to VoIP provider

imjolly — Sat, 20 Jan 2024 17:17:22 GMT

@Grumpywhale1

There are other posts like yours and BT currently don't have a system in place that allows you to port your number to VOIP provider without cancelling existing broadband and phone contract and possibly incurring cancellation charges if still in contract term. Currently best time would be at end of fixed term contract. You may be able to contact BT and see if you can negotiate a deal