This topic

Digital phones memory

WilfH1 — Tue, 23 Jan 2024 11:58:37 GMT

I've had to reset my hub (on instruction from the BT engineer) and now I find that my digital phones have to be reconnected to the hub.

I've reconnected the first one and note that all the numbers in the memory have disappeared.

I don't want to re-enter them (I probably don't even know some of them).

Are they still on my remaining disconnected phones? Can I re-connect without losing the information?

Re: Digital phones memory

imjolly — Tue, 23 Jan 2024 12:02:39 GMT

contact will have gone from any DV phones but should remain on any older analogue you had connected to the hub socket on back or DV adapter

Re: Digital phones memory

TimCurtis — Tue, 23 Jan 2024 12:03:49 GMT

@WilfH1

Resetting the hub wiped all your contacts & settings so unless you took a backup you've got to re-enter them.

Once you do this take a backup of the contacts and your Hub settings for next time.

Re: Digital phones memory

Keith_Beddoe — Tue, 23 Jan 2024 12:04:21 GMT

@WilfH1

Welcome to this user forum for BT Retail phone and broadband customers.

The numbers are stored in the Smart Hub 2, and will be lost if a factory reset is done.

Its possible to export and import the numbers within the home hub web interface.

Re: Digital phones memory

WilfH1 — Tue, 23 Jan 2024 12:25:01 GMT

Disappointing that no one told me this before I did the factory reset whilst on the phone to your engineer.
For future use, how do I export the numbers?

Re: Digital phones memory

Keith_Beddoe — Tue, 23 Jan 2024 12:30:57 GMT

@WilfH1

Just be aware, this is just a customer to customer help forum, everyone here, including myself, are just customers.

Not sure why BT do not make customers aware of the issue.

I am sure another forum member who has Digital Voice, will be able to help.

Re: Digital phones memory

Anonymous — Tue, 23 Jan 2024 12:42:51 GMT

https://www.bt.com/help/landline/digital-voice-phones/migrating-contacts

Re: Digital phones memory

Keith_Beddoe — Tue, 23 Jan 2024 12:53:19 GMT

The problem is, it does not mention that a factory reset deletes the numbers.

Re: Digital phones memory

Anonymous — Tue, 23 Jan 2024 13:02:08 GMT

@Keith_Beddoe

It's a BT article on BT's web site, expecting completeness or accuracy is sheer folly.

Re: Digital phones memory

licquorice — Tue, 23 Jan 2024 13:56:21 GMT

It is, however, mentioned in the FAQ

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Re: Digital phones memory

WilfH1 — Tue, 23 Jan 2024 14:04:21 GMT

Thanks everyone.

Looks like a trip to the attic to find the old analogue phones and re enter all the numbers. Too bad for any number that we have added since!

Thanks again. I will probably be back on again to understand how to download off the hub.

Re: Digital phones memory

Keith_Beddoe — Tue, 23 Jan 2024 14:10:13 GMT

@WilfH1

Or better still, plug the analogue phone into the socket of the Smart Hub 2, even if they have a base station. They will work just as before, and would save you the hassle of re-entering the numbers again, as they are stored on the phones.

Re: Digital phones memory

WSH — Tue, 23 Jan 2024 14:17:50 GMT

Are the same numbers in your mobile?

As far the hub goes, the home page of the hub manager should show a tile with your phone no on it. Click on that and then “Contacts”. Rest is obvious from there.