https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-a-landline-account/m-p/2345246#M94603 <P>This is a similar query to a couple already raised.</P><P>My Mum has dementia and, sadly, has now moved into a care home.&nbsp; She has no mental capacity and I, as her daughter and Attorney, manage her affairs.&nbsp; I have Power of Attorney for Finance &amp; Property and need to cancel her BT landline contract.&nbsp; I can find no information on the BT website as to what to do in these circumstances nor who to contact.&nbsp; Can someone please signpost me to the appropriate points of contact so that I can sort this out as soon as possible?</P><P>Many thanks.</P> Thu, 01 Feb 2024 14:23:48 GMT FionaWade 2024-02-01T14:23:48Z https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-a-landline-account/m-p/2345246#M94603 <P>This is a similar query to a couple already raised.</P><P>My Mum has dementia and, sadly, has now moved into a care home.&nbsp; She has no mental capacity and I, as her daughter and Attorney, manage her affairs.&nbsp; I have Power of Attorney for Finance &amp; Property and need to cancel her BT landline contract.&nbsp; I can find no information on the BT website as to what to do in these circumstances nor who to contact.&nbsp; Can someone please signpost me to the appropriate points of contact so that I can sort this out as soon as possible?</P><P>Many thanks.</P> Thu, 01 Feb 2024 14:23:48 GMT https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-a-landline-account/m-p/2345246#M94603 FionaWade 2024-02-01T14:23:48Z https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-a-landline-account/m-p/2345254#M94604 <P>You will need to call customer services 0330 1234 150</P> Thu, 01 Feb 2024 14:42:43 GMT https://community.bt.com/t5/Home-phone-including-Digital/Cancelling-a-landline-account/m-p/2345254#M94604 licquorice 2024-02-01T14:42:43Z