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Caller re-direct

marauder — Thu, 01 Feb 2024 12:10:06 GMT

We removed this in November. It was not on the bill in November or Jan and has now re-appeared in January. How can we get this removed permanently and the money refunded?

As an aside, why is it not possible to remove this online and why does BT not ask people if they want to retain it every 12 months? Bit of a conflict here.

Re: Caller re-direct

imjolly — Thu, 01 Feb 2024 13:09:20 GMT

try CS 03301234150 or try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband who should be able to help you

Re: Caller re-direct

marauder — Thu, 01 Feb 2024 15:26:04 GMT

Thanks.