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Digital voice handset reset

Onions1 — Fri, 02 Feb 2024 19:22:49 GMT

Hi I'm considering using the reset function on the handset to try and resolve a recurring message of Connecting to Hub and Synchronising Handsets. (I have two).

What does the reset do? Specifically will my contacts disappear and need inputting again?

How can I make a copy of my contacts just in case they do disappear?

Many thanks

Re: Digital voice handset reset

licquorice — Fri, 02 Feb 2024 19:28:59 GMT

Contacts are held in the hub rather than the handset. They can be backed up and it is a good idea to do so anyway as a factory reset of the hub deletes the contacts.

From the hub manger (192.168.1.254) select Phone > Contacts > export

Re: Digital voice handset reset

Keith_Beddoe — Fri, 02 Feb 2024 19:29:09 GMT

@Onions1

The problem is caused by faulty batteries in the phones, this is a well known issue.

You can prove this by temporarily swapping the batteries to ordinary alkaline ones, but do not put it on the charger base.

If the phone works with alkaline batteries, then it proves the rechargeable ones are no good, and need replacing.

Contacts are stored in the home hub, not the phones.

Re: Digital voice handset reset

Onions1 — Fri, 02 Feb 2024 19:38:08 GMT

Many thanks I'll give it a go

Re: Digital voice handset reset

Onions1 — Fri, 02 Feb 2024 19:39:21 GMT

Thanks I've got some replacement batteries on order. I'll try and back up my contacts anyway.

Re: Digital voice handset reset

Onions1 — Fri, 02 Feb 2024 19:40:53 GMT

Many thanks I'll give it a go.

Re: Digital voice handset reset

Onions1 — Sun, 04 Feb 2024 10:09:23 GMT

Hi I've tried to back up my contacts but when I opened the downloaded file the only number in there was my mobile number not the hundred plus that are on the landline. Any idea why that should be? I thought it had gone too well.

Re: Digital voice handset reset

licquorice — Sun, 04 Feb 2024 10:36:01 GMT

They are all there. The default program that opens .vcf files only displays the first entry. If you open the file with Notepad you will see all the contacts.

Re: Digital voice handset reset

Onions1 — Sun, 04 Feb 2024 11:09:29 GMT

You are absolutely right, they are all there in Notepad 👍😃 thanks