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Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

maxiheed — Thu, 08 Feb 2024 12:18:18 GMT

Same problem here. Before forced to have DV - never had a problem with calls. Now that we have , many calls do not ring /connect to the hanset - randomly some do. Obviously do not know how many are missed. Info:

1) Handset is 2mtrs from a BT disc and approx 2 mtrs below Router.

2) Wifi Reception is very good - used wifi analyser

3) Laptop , tablet and PC were all connected fine with no issues during the 2 times I have been able linking time of inbound calls with friends/family

4) Checked Router logs around the time and can see no obvious errors.

5) Corrective action after which I gave up trying to find the problem was to reset the Handset, 2nd time remove batteries & reset - worked for a few days then random no ring/connection again. Have power cycled the router (even though every device we have (31+) works fine)

6) Aksed as many of our friends / family to call us on our mobiles as DV is unuseable / totally unreliable

7) have used VOIP at work - various manufacturers - and they were all reliable - none were BT .

😎 NetScan does not show a device I could associate with the handset (assuming the Handset has a unique IP addr)

Have tried chat to BT and called in the past. Tried again today - after 30+ mins wating for both times , have given up - useless.

Re: Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

jac_95 — Thu, 08 Feb 2024 12:20:02 GMT

Hi maxiheed,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

Keith_Beddoe — Thu, 08 Feb 2024 12:23:04 GMT

@maxiheed

I have moved your post to this new thread, as the old one was marked as solved, so you can get personal help from the community or moderators, so please watch this thread for updates.

Please read the FAQ, as the phones use DECT not wireless, so the discs will not extend the range.

https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

maxiheed — Thu, 08 Feb 2024 12:52:27 GMT

Thanks keith didn't thiank about Dect . Marc.

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

Keith_Beddoe — Thu, 08 Feb 2024 12:57:03 GMT

@maxiheed

If you were using a phone system before DV, and it was plugged into the phone socket on the wall, then simply plug it into the phone socket on the back of the Smart Hub 2, and it will work just as it did before.

The DV handsets do seem to have issues, mostly with range and faulty batteries.

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

maxiheed — Thu, 08 Feb 2024 12:59:32 GMT

Cheers - will try that. Marc.