This topic

Migration to Digital Voice ?

COMPANY-PENSIONER — Wed, 31 Jan 2024 13:18:41 GMT

An order has been placed in 'My Account' by BT, to migrate to DV, 30/01/2024. Implementation, early next week.
I access 'Your order summary', navigate to 'Digital Home Phone'.
Pay As You Go Call Plan. A standard charge of 22.84p for all local, national, mobile, 0870 and 0845 calls.
My current plan is F2 - 700-mins for £7.0
The BT Consumer Price Guide 2024, indicates on page-21, that 700-mins has risen to £9.96.
I currently have 2-open orders, in 'Orders', one 30/01/2024, the other dated 31/01/2024, and they are both identical, the same.

As I haven't placed this order, my guess is that it incurs a change of contract, within my 24-month contract.

A complex conundrum. C-P

Re: Migration to Digital Voice ?

jac_95 — Wed, 31 Jan 2024 13:20:02 GMT

Hi COMPANY-PENSIONER,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Migration to Digital Voice ?

COMPANY-PENSIONER — Wed, 31 Jan 2024 13:39:26 GMT

It's all a matter of costs !
https://www.bt.com/help/landline/what-is-digital-voice-and-how-can-i-get-it-

Re: Migration to Digital Voice ?

-Richie- — Wed, 31 Jan 2024 20:22:29 GMT

@COMPANY-PENSIONERwrote:
As I haven't placed this order, my guess is that it incurs a change of contract, within my 24-month contract.

BT migrating you to Digital Voice doesn't alter the contract, your minimum term remains the same, your costs and calling plan remain the same, you might end up paying less as some PSTN calling features that are chargeable, come free with Digital Voice.

Re: Migration to Digital Voice ?

WSH — Wed, 31 Jan 2024 20:48:25 GMT

I'm currently out of contract, (for reasons I won't go into here), and can confirm that nothing changed contract-wise when I was switched to DV back in September.

Re: Migration to Digital Voice ?

COMPANY-PENSIONER — Thu, 01 Feb 2024 10:39:17 GMT

@-Richie-wrote:
@COMPANY-PENSIONERwrote:
As I haven't placed this order, my guess is that it incurs a change of contract, within my 24-month contract.
BT migrating you to Digital Voice doesn't alter the contract, your minimum term remains the same, your costs and calling plan remain the same, you might end up paying less as some PSTN calling features that are chargeable, come free with Digital Voice.

@-Richie :-
Had a look at the order. it remains:-
Pay As You Go Call Plan
A standard charge of 22.84p for all local, national, mobile, 0870 and 0845 calls

I've sought a resolution with *** 150. They're going to get back to me.
If they migrate me, as is; it'll cost £13.00'ish @ hour, to put the problem right, next week. No good !
I'm letting this post run. What should happen, and what is happening, are two different threads.

Re: Migration to Digital Voice ?

iniltous — Thu, 01 Feb 2024 10:20:34 GMT

Calls to BT are free , even for customers either deliberately or mistakenly on a PAYG calls plan .

Re: Migration to Digital Voice ?

COMPANY-PENSIONER — Thu, 01 Feb 2024 16:03:28 GMT

@iniltouswrote:
Calls to BT are free , even for customers either deliberately or mistakenly on a PAYG calls plan .

Calls to BT are free: calls to everybody else, chime in at £13.00'ish @ hour, if the 'order' isn't sorted.

Tilt : Migration to Digital Voice ?

COMPANY-PENSIONER — Fri, 02 Feb 2024 14:06:48 GMT

Busy Day.

SH2 turned up today, a wiped up, and hopefully tested SH2. All the ports that are supposed to work, are functioning. Steady Blue.

Speed tests, way within spec; which throws up a dilemma. In July 2021, I posted query about F2, running at 80/10, not 80/20. I tested the HH3b 80/10, before I disconnected it. I connected up the SH2, did it's thing, stable blue 80/20. I've the same 4 machines, all now run at a more substantial upload speed.

https://community.bt.com/t5/Archive-Staging/FTTC-Fibre-2-Product-Speed-Review/m-p/2174193
and subsequently,
https://community.bt.com/t5/Archive-Staging/Potential-Mismatch/m-p/2173123

The difference between F1 & F2 is/was about £5.00 @ month. Is there any compensation, for this sort of thing, as it's been going on since an original free upgrade to 80/20. I never got the 20, only a meagre 10. I gave up trying to report the issue as a fault. Nobody wants to know about 'UPLOAD' speeds. "Speeds not guaranteed, it's your machine, cable route miles for FTTC too far, the BT Auto Link Test Results indicate no problem." Heard 'em all.

DV-Day approaches; a white knuckle ride, till the end.

Re: Tilt : Migration to Digital Voice ?

-Richie- — Fri, 02 Feb 2024 16:44:07 GMT

Now you have the SH2 connected, leave it on until the day after the switch to DV, post back if any issues.

On Track : Migration to Digital Voice ?

COMPANY-PENSIONER — Sat, 03 Feb 2024 13:17:38 GMT

@-Richie-wrote:
Now you have the SH2 connected, leave it on until the day after the switch to DV, post back if any issues.

I've found a current spare DECT base & hand set, all paired-up . Is it a good idea to put it in the 'Green Socket', anytime before DV-Day ? Simply, to see if anyone in 'Migration' wants to try the DV-Link ? Although, the SH2 might need a 3-pin reset, when DV is ready to go ?

Re: On Track : Migration to Digital Voice ?

imjolly — Sat, 03 Feb 2024 13:31:07 GMT

no point in connecting to 'green socket' until DV active

Still : On Track : Migration to Digital Voice ?

COMPANY-PENSIONER — Mon, 05 Feb 2024 10:15:29 GMT

@imjollywrote:
no point in connecting to 'green socket' until DV active

I've had a look in the Hub Manager: the 'phone' icon, 'NOT CONFIGURED'. I'll keep it monitored, for a change of status.

I've had an email and a text confirming the Migration.

Re: Still : On Track : Migration to Digital Voice ?

imjolly — Mon, 05 Feb 2024 10:46:11 GMT

then check hub manager and see if you see your phone number under phone and if active. you may need to restart your hub first

DV INSTALLED : Migration to Digital Voice ?

COMPANY-PENSIONER — Tue, 06 Feb 2024 09:03:15 GMT

@imjollywrote:
then check hub manager and see if you see your phone number under phone and if active. you may need to restart your hub first

The Good News.
DV has arrived. Best to run a few checks. (used to do this stuff, for a living).
1. Hub Manager 'PHONE' populated as required.
2. Backed-Up HUB CONF.
3. DECT-Phone-2-Green Socket.
4. Dialtone : OK.
5. Backed up : HUB CONFIG.
6. Rang DV-Number, from a cellphone : OK.
7. Downloaded : EVENT LOG : OK. (2C, when the magic happened).
8. Check : Power-Outage/Restore : OK.
9. Backed up : HUB CONFIG.
10. RELUCTANT TO MAKE A CALL ¦ SEE 'THE BAD NEWS'.

The Bad-News.
The Call-Package still indicates 22.84p @ min/£13.00 @ hour.
MYBT ¦ 'LANDLINE', Displays the legend 'ADD NOW', not 700mins @ £7.00 (now £9.36.) Still an option in the BT Consumer Price Guide 19/JAN/2024.
Had a look at Call-Plans, only x2. PAYG & UNLIMITED.
I've 150 coming back to me on this issue. Having spoken to x2 operatives already; I'm not impressed with Customer Service & Satisfaction, (or is that a fanciful previous-life notion, in this day and age ?)

Re: DV INSTALLED : Migration to Digital Voice ?

RIC9380 — Tue, 06 Feb 2024 09:16:32 GMT

I recontracted a week ago and was told by a Guide in Doncaster that the 700 minutes package was no longer available so had to opt for unlimited minutes at £12.50 per month discounted to £11.00 monthly.

According to the current BT website PAYG calls to landlines or mobiles are 26.12p a minute day or night so something's not quite right!

RIC9380

Waiting for the 'Migration Order'-2-Progress : Migration to Digital Voice ?

COMPANY-PENSIONER — Thu, 08 Feb 2024 02:47:28 GMT

Waiting for the 'Migration Order'-2-Progress. BT has gone a bit quiet, just now. So, what to do ?

DECT-PHONES.
I've a spare BT1000 Digital Cordless Phone, modern, basic facilities, BASE & HANDSET.
A couple of questions ?
1. If I deregister the HANDSET from the BASE; will it REGISTER directly to the SH2 DV PHONE Facility ?

2. The Dect-Phone plugged in to the SH2-Green Socket, works OK. Would it work better, registered directly to the SH2, rather than it's Base ?

I ran with ADSL BT Home Hub Version 1.5, with Hub Phone 1020; until, offered a 'BT Free Upgrade to FTTC F2/80-20'; even though the HH3 only ever ran at 80-10. The Hub Phone 1020, independently, happily 'registered' with subsequent DECT bases, along the way. I guess the DECT technology remains current.

Re: Waiting for the 'Migration Order'-2-Progress : Migration to Digital Voice ?

COMPANY-PENSIONER — Thu, 08 Feb 2024 10:27:03 GMT

@COMPANY-PENSIONERwrote:
Waiting for the 'Migration Order'-2-Progress. BT has gone a bit quiet, just now. So, what to do ?
DECT-PHONES.
I've a spare BT1000 Digital Cordless Phone, modern, basic facilities, BASE & HANDSET.
A couple of questions ?
1. If I deregister the HANDSET from the BASE; will it REGISTER directly to the SH2 DV PHONE Facility ?
2. The Dect-Phone plugged in to the SH2-Green Socket, works OK. Would it work better, registered directly to the SH2, rather than it's Base ?
I ran with ADSL BT Home Hub Version 1.5, with Hub Phone 1020; until, offered a 'BT Free Upgrade to FTTC F2/80-20'; even though the HH3 only ever ran at 80-10. The Hub Phone 1020, independently, happily 'registered' with subsequent DECT bases, along the way. I guess the DECT technology remains current.

Answering my own questions.

1. Handset only registers with it's own product 'base' series.
2. Handset only registers with it's own product 'base' series.

There's a notional incompatibility between the two different series of Dect-Phones. Registered to one 'base', limited functionality ? Green Socket Phone full functionality. Newly registered Dect-Phone, to the same base, appears to have full functionality, as well.

An alternative, the DV-Adapter. Still 'FREE' ?

p.s 'ORDER' still meandering along, at it's own pace.

Re: Waiting for the 'Migration Order'-2-Progress : Migration to Digital Voice ?

imjolly — Thu, 08 Feb 2024 10:19:33 GMT

the DV adapter is still free so phone CS 03301234150 and request one

Re: Waiting for the 'Migration Order'-2-Progress : Migration to Digital Voice ?

COMPANY-PENSIONER — Thu, 08 Feb 2024 10:35:30 GMT

@imjollywrote:
the DV adapter is still free so phone CS 03301234150 and request one

@imjolly wrote : Many Thanks !

I'd like to give the really helpful people a kudos/rating; but there's no button to punch on my screen.
I've tried stripping my Firefox down to bare bones, buttonless.

Thanks anyway !