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phone service disconnected after fibre install

tklondon — Thu, 08 Feb 2024 23:58:11 GMT

My fiber broadband was done today , but my digital phone line has gone.

Im disabled and registered with BT as a vulnerable customer.

without a phone line my panic button cant work, so now i am asking to stay somewhere else or have someone here with me all day.

Ive been told by BT it might take 24 hours to get back.

for now I am stuck and afraid to sleep until someone is here.

This is poor service for a priority issue

I should add, that I have had phone service via my BT hub before the change to fiber, so this is not a digital adaptor problem

Taj

Re: phone service disconnected after fibre install

Devon_Dave — Fri, 09 Feb 2024 03:18:03 GMT

I have flagged you post for a moderator to pickup.

Re: phone service disconnected after fibre install

NeilO — Fri, 09 Feb 2024 12:09:19 GMT

@tklondon I'm so sorry there is a problem with your digital voice service after transferring to full fibre. I appreciate the worry this is causing, I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil