This topic

home phone line gone dead, broadband works, makes engaged noise when i ring home phone

anthony_ — Sat, 10 Feb 2024 13:18:36 GMT

Noticed the home phone went dead a few days ago. Pick up the phone and there's just no ring tone or anything. The fibre broadband internet seems to work fine, no loss in speed. Strangely when I phone the home line from my mobile then it gives the engaged tone. Bought a new phone and plugged it into the test slot in the main phone socket and still get the same silence. Any ideas what the issue could be?

Forgot to mention this is a normal phone line, not the Digital Voice thing.

Re: home phone line gone dead, broadband works, makes engaged noise when i ring home phone

jac_95 — Sat, 10 Feb 2024 13:20:02 GMT

Hi anthony_,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: home phone line gone dead, broadband works, makes engaged noise when i ring home phone

imjolly — Sat, 10 Feb 2024 13:23:53 GMT

is it possible you have been moved to digital voice and need to connect to socket on back of SH2

another possibility although your broadband is still working has the connection speed dropped significantly ? if so suggests you may have a disconnected wire in socket but unlikely if no change when using test socket

Re: home phone line gone dead, broadband works, makes engaged noise when i ring home phone

iniltous — Sat, 10 Feb 2024 13:48:21 GMT

There could be a fault on the exchange equipment line circuit , or the E side ( the cable from the exchange to the cabinet ) if you are on FTTC ( fibre to the cabinet ) then your broadband would function as normal with either of these problems.

Report the phone service faulty , NDT ( no dialtone ) that should get an Openreach engineer out to resolve whatever the issue is .

Re: home phone line gone dead, broadband works, makes engaged noise when i ring home phone

anthony_ — Mon, 12 Feb 2024 08:59:15 GMT

Not been switched to Digital Voice, or at least haven't been told or received anything about. Did notice the Broadband speed seems to have dropped a little bit from 10 meg to 8 meg. Also noticed yesterday during the day that the phone instead of silence was making a consistent clicking noise every 0.5 seconds.