This topic

Ex-directory again

Dubie — Tue, 13 Feb 2024 12:22:20 GMT

My details have appeared in the phone directory when I'm supposed to be ex-directory. How to change this? I tried phoning 0800 800 150 but got nowhere.

Re: Ex-directory again

David500 — Tue, 13 Feb 2024 12:44:45 GMT

You did the right thing by phoning see here: how-do-i-sign-up-to-ex-directory-services

Re: Ex-directory again

Dubie — Tue, 13 Feb 2024 13:44:06 GMT

There's no option on the automated call system that covers this.

Re: Ex-directory again

licquorice — Tue, 13 Feb 2024 14:10:38 GMT

Just select any option and ask to be transferred to the right department.

However, the best you will be able to achieve is removal from the online directory, the printed version will obviously still contain the entry.

Re: Ex-directory again

Dubie — Tue, 13 Feb 2024 14:23:49 GMT

Thanks all sorted now

Re: Ex-directory again

David500 — Tue, 13 Feb 2024 18:49:01 GMT

@licquorice We’re ex-directory and don’t appear in the online or the printed 2023/2024 edition.

Re: Ex-directory again

licquorice — Tue, 13 Feb 2024 19:18:21 GMT

I think you have misunderstood what I meant. If the OP was inadvertently not made ex directory correctly and therefore an entry was incorporated in both, it would only be possible to remove the online listing if the directory had been printed.

Re: Ex-directory again

coolactuary — Thu, 15 Feb 2024 12:23:09 GMT

@Dubie Great, but how did you sort it? I'm in the same position. We've been XD and registered with TPS for more than 10 years. I then find I'm listed in the latest paper directory and indeed can find my address and number through a simple search at BT.

Re: Ex-directory again

coolactuary — Thu, 15 Feb 2024 12:31:44 GMT

@licquorice when I tried this (I chosen 4 for technical support) there was no department to be transferred to: I asked but it was no good as I was not a BT customer.

Re: Ex-directory again

Tim123 — Thu, 15 Feb 2024 20:43:51 GMT

I received my "last ever" BT phone book through the door the other day, urging me to keep it safe! It also says that the online version is to be phased out as well, which is baffling. I'm very surprised that this hasn't been announced on the news, as the end of Yellow Pages was! So @Dubie I wouldn't worry, you won't be in it for long.

Re: Ex-directory again

Dubie — Fri, 16 Feb 2024 12:17:59 GMT

@coolactuary , I called up and selected "if you are thinking about leaving us" option and spoke to someone who arranged to put me back on ex-directory. Obviously, there's nothing now that can be done about the paper phone book.

I've always been ex-directory but I updated my package recently and moved onto digital voice, and I suspect that I moved back onto the directory then. Maybe I did not tick a box that I should have, but I feel that ex-directory should have been the default position.

Re: Ex-directory again

coolactuary — Fri, 16 Feb 2024 12:38:24 GMT

Thanks @Dubie

I think your "default" comment is right, especially if, like me, you have be XD before.

My issue is that I'm not a BT customer, but I have a way forward.

Thanks again.