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Faulty BT8600 handset/base station?

mispeltyuoth — Wed, 14 Feb 2024 22:14:05 GMT

I have a BT8600 twin handset DECT phone which, having switched to DV, is connected to my router. The 2nd handset is upstairs in my home office. All worked OK until I switched to DV; now, it seems that the 2nd phone doesn't maintain its connection to the main base station. Everything seems OK - the base/handset says it's registered, etc. - until someone rings. First of all, the ringtone keeps breaking up and, if I answer the call, it doesn't connect and the main base station continues ringing.

Is this somehow caused by DV or just a coincidence this started happening when I switched? The phone is probably 8 years old.

Re: Faulty BT8600 handset/base station?

jac_95 — Wed, 14 Feb 2024 22:15:02 GMT

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Re: Faulty BT8600 handset/base station?

licquorice — Wed, 14 Feb 2024 22:22:09 GMT

It won't be caused directly by the switch to DV but may be due to moving the base station to a slightly different location.

Re: Faulty BT8600 handset/base station?

mispeltyuoth — Wed, 14 Feb 2024 22:38:41 GMT

The base station itself is in exactly the same place and, as it's always been, it's connected (now to the router) using an extension lead but I can't see that this would make a difference to the phone upstairs.

Re: Faulty BT8600 handset/base station?

Anonymous — Wed, 14 Feb 2024 23:01:30 GMT

You could try switching the handsets to see if the fault moves or stays in the same location. That will tell you if it’s the handset or a range issue. As the SH2 is also a DECT base station it could possibly be interfering with the 8600 base. Unfortunately it can’t be turned off if that is the case.

Re: Faulty BT8600 handset/base station?

Lewispj — Sun, 28 Sep 2025 17:31:01 GMT

I have the same problem -did you ever get an answer that solved the problem please.