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Digital Voice on ADSL?

davidg_croydon — Sat, 10 Feb 2024 13:52:40 GMT

Hi, i placed an order to move to Digital Voice on my copper ADSL Line and was supposed to have been transferred on Friday(yesterday) .

I came home from work and my Home Hub 6 was showing an orange light. Today (Saturday), my Smart Hub 2 arrived. I connected that up and still an orange light.

I've rung BT and the agent didn't think Digital Voice was available on copper ADSL, and he's raised a case to investigate.

Anybody on here have Digital Voice on ADSL2+?

(My PSTN phone still has dial tone, but can't make any phone calls)

Re: Digital Voice on ADSL?

jac_95 — Sat, 10 Feb 2024 13:55:02 GMT

Hi davidg_croydon,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice on ADSL?

davidg_croydon — Wed, 14 Feb 2024 23:20:33 GMT

Well, it turns out you can't have DV on a copper ADSL line. BT have incorrectly placed an order for DV, by Ceasing my PSTN line,(which has also ceased my Broadband line).

They are now re-instating my PSTN line and I should have Broadband back in 7 days time.

I will then hopefully be able to reclaim my old PSTN number, which is currently sat on the IDV IP platform.

Re: Digital Voice on ADSL?

Keith_Beddoe — Thu, 15 Feb 2024 06:45:55 GMT

@davidg_croydon

DV will be possible on ADSL, its just not available yet, so it cannot be ordered.

Personally I cannot see any reason why you would want to move to DV voluntarily.

You may have difficulty getting a PSTN connection back, as its no longer possible to request them.

Re: Digital Voice on ADSL?

HHGTTG — Thu, 15 Feb 2024 08:44:25 GMT

Hello Keith.

That's strange as I thought that I was told here, categorically that ADSL DID support DV. I posed a similar question here some time ago. I realise that this would only go as far as the end of 2025 however.

Re: Digital Voice on ADSL?

Keith_Beddoe — Thu, 15 Feb 2024 08:58:04 GMT

@HHGTTG

Its waiting implementation. I believe a few rural ADSL only customers will be trialled first. Its not really a priority at the moment, as there are loads of VDSL customers to do first.

There is no compelling reason for anyone to voluntarily move to DV.

Re: Digital Voice on ADSL?

gg30340 — Thu, 15 Feb 2024 08:57:58 GMT

@HHGTTG

What is possible is to have Digital Voice with a Fibre To The Cabinet connection. ie copper still being used from the cabinet to the house rather than a full fibre FTTP connection.

Re: Digital Voice on ADSL?

davidg_croydon — Thu, 15 Feb 2024 09:32:28 GMT

PSTN re-enabled this morning. 4G mini-Hub due to be delivered today.

Broadband due to be enabled in a weeks time.

PSTN is still available to order if there is no other available option (No FTTC, FTTP, SOGEA or SOADSL).

Re: Digital Voice on ADSL?

HHGTTG — Thu, 15 Feb 2024 09:48:17 GMT

Not for me it wouldn't as FTTP and FTTC are readily available but I DON'T want it until I have to i.e towards the end of of 2025. I'm not a chaser of stratospheric speeds, for my current and future uses.