Urgent Reinstatement of Original Phone Number – Medical Emergency

jamesbenjamin — Thu, 15 Feb 2024 10:02:53 GMT

Hi,

I'm writing in desperation after a series of errors disconnecting my vital phone line, despite promises to keep it active due to a family medical emergency.

* Weeks ago, I requested ONLY broadband cancellation. My 78-year-old father recently suffered a heart attack, and this line is our only reliable contact method for nurses/emergency services.

* BT mistakenly disconnected BOTH broadband and phone.

* After frantic calls, an advisor named Adnan promised immediate reinstatement but failed to do so.

* My father suffered ANOTHER heart attack. My 74-year-old mother couldn't call for help without our line.

* We were forced to install a new digital line and get a different number.

Please, can someone urgently reinstate our original number? This is a matter of health and safety for my vulnerable parents.

Thank you,

James

Re: Urgent Reinstatement of Original Phone Number – Medical Emergency

RobbieMac — Thu, 15 Feb 2024 10:14:27 GMT

Hi @jamesbenjamin

Welcome and thank you for your post!

I am sorry that your line and broadband were disconnected. I understand your request was to only cancel the broadband element of your service. I appreciate how vitally important it is that the service is working for your Parents and I'm sorry to learn about what happened to your Dad recently. I really hope he is ok.

I see you've mentioned that the service was reconnected on Digital Voice. Do you have ability to make outgoing calls at present (albeit with a different number)? We can pick up and see if it is possible to get your original number back.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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Urgent Reinstatement of Original Phone Number – Medical Emergency

Re: Urgent Reinstatement of Original Phone Number – Medical Emergency