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Advanced Digital Home Phone

Woodford — Thu, 22 Feb 2024 13:16:08 GMT

Fine for outgoing calls but wont accept incoming calls. Diverts immediately to answerphone. I have 2 handsets and when I pick up the 1 it displays "No line". I can't run the online troubleshooter as the page wont display for some reason. Can anyone please suggest what I might do to sort out the issue?

Re: Advanced Digital Home Phone

imjolly — Thu, 22 Feb 2024 13:27:33 GMT

you need to go to MYBT and manage your digital voice as your answering machine is set to answer immediately and you can change to number of rings before answer machine (1751) cuts in

try changing the batteries in the handset with 'no line'

Re: Advanced Digital Home Phone

Woodford — Thu, 22 Feb 2024 13:38:42 GMT

Thank you for your reply. I've changed the answerphone timer settings to 30 seconds but again the phone immediately diverts to answerphone. It does not ring by the way. I'll try changing the batteries but since everything works alright for outgoing calls I don't think that they will be the issue.

Re: Advanced Digital Home Phone

imjolly — Thu, 22 Feb 2024 15:08:34 GMT

then try

go to www.bt.com/callingfeatures then manage and enter account/phone number and you should be able to cancel 1571

the batteries replacement applied to the handset with 'no line' charging may not help as has been posted before on forum as batteries as no good

Re: Advanced Digital Home Phone

Woodford — Thu, 22 Feb 2024 15:28:12 GMT

Thanks again. Opening the battery case on the phone was definitely not easy as has been posted by others.