This topic

Only wanted to stop 700 min landline, 5 hrs later!

Cassie — Sat, 24 Feb 2024 21:00:26 GMT

Decided we didn’t used the 700 mins landline and thought naively it would be a doddle to cancel.

cut a long story short, and after 3 agents with different versions and ideas, think I’ve cracked it.

it’s like nailing jelly to a wall!

getting a call back tomorrow with thrashed out deal.

Apparently you can’t separate broadband package and landline deal although you do get billed separately?

So after being told to ignore the 2 apparent offers e-mailed to me, which were was garbled rubbish, think by tomorrow might be in with a chance of sorting this.

bit like swings and roundabouts, lose landline but had to take out a new 24 month contract 4 months early, given Netflix for 3p extra on entertainment package, but of course don’t forget 31st March increase of Broadband and Entertainment package anyway.

Brilliant way to spend a Saturday afternoon and evening and can’t wait until tomorrow.

used to quite look forward to some gentle haggling when contract was up with BT, now EE are in the mix it’s a nightmare to try and wade through everything.

Final insult was that I was told and have written proof I was contracted to Halo 3 on my last contract but apparently according to agent today I wasn’t?

Off for a large whisky and rubbish tv to calm down and wind my neck in.

Re: Only wanted to stop 700 min landline, 5 hrs later!

imjolly — Sat, 24 Feb 2024 21:14:14 GMT

You should be able to remove the 700 minutes add on call package and go to PAYG without actually changing or starting a new contract. However if you want to terminate your ability to make/receive calls on home phone then that does require you to start a new contract

You should be able to change call package yourself by going to MYBT

Re: Only wanted to stop 700 min landline, 5 hrs later!

Cassie — Sat, 24 Feb 2024 22:24:42 GMT

I was given the choice of receiving calls only for £5 per month, then another offer by different agent of £3 per month.
After deciding against that as we both have mobiles and have only 43 minutes of actual call minutes in a month to our home phone it made sense to cancel .

I’m not surprised people just give in and accept what is offered, but it’s quite scary to get so many different versions from different people who, in all honesty seem to want give you an answer.

Onwards and upwards, what else is there to do on a Sunday except knuckle down and sort out a deal! At least it’s only every 2 years!

Re: Only wanted to stop 700 min landline, 5 hrs later!

imjolly — Sat, 24 Feb 2024 22:37:30 GMT

PAYG is normally £5pm or if you negotiate down to £3 and in some cases actually free like many you decided to cancel ability to make/receive calls on home phone and just use free mInutes on your mobile. That does require a new broadband only contract

Re: Only wanted to stop 700 min landline, 5 hrs later!

sandy88 — Sat, 24 Feb 2024 22:55:32 GMT

I've tried several times to cancel my 700 mins but BT refuses to cancel unless I take out a new contract. I don't use the landline anymore, my phones won't work with digital voice as they're in different rooms from the hub but I'm stuck with paying for minutes I don't use which cost more than my whole mobile package.

Re: Only wanted to stop 700 min landline, 5 hrs later!

licquorice — Sun, 25 Feb 2024 08:39:40 GMT

See message 2 of this thread

Re: Only wanted to stop 700 min landline, 5 hrs later!

Anonymous — Sun, 25 Feb 2024 11:42:51 GMT

As above, you can move to PAYG for a nominal monthly fee. You should be able to do that in MyBT.

Or you can adapt your phone cabling to patch it into the SH2.

Re: Only wanted to stop 700 min landline, 5 hrs later!

imjolly — Sun, 25 Feb 2024 11:57:07 GMT

@Anonymous

if @Cassie and @sandy88 are currently on a broadband and phone contract then ending the 700min add on should not incur any additional costs but just revert them to PAYG

Re: Only wanted to stop 700 min landline, 5 hrs later!

Anonymous — Sun, 25 Feb 2024 12:05:37 GMT

@imjolly

And PAYG is unlikely to be free, therefore incurring the "nominal monthly fee" of typically £3 or £5.

Re: Only wanted to stop 700 min landline, 5 hrs later!

imjolly — Sun, 25 Feb 2024 12:13:42 GMT

@Anonymous wrote:

@imjolly

And PAYG is unlikely to be free, therefore incurring the "nominal monthly fee" of typically £3 or £5.

I don't agree as there is already a broadband and phone contract existing and then with addon of 700min so reverting to PAYG should not incur a charge unlike starting a new broadband and phone contract there is a fee for PAYG

we will just have to agree to disagree

Re: Only wanted to stop 700 min landline, 5 hrs later!

Cassie — Sun, 25 Feb 2024 12:16:11 GMT

As I stated in my original posts, I do not want any form of landline and so will have to start another 24 month contract to completely remove it.
Sat patiently waiting for a call as promised from 3rd BT agent who will hopefully negotiate a fair priced contract.

watch this space, or not!

Re: Only wanted to stop 700 min landline, 5 hrs later!

imjolly — Sun, 25 Feb 2024 12:57:26 GMT

you may wait long enough but should there be no call then try retentions team and see what you can negotiate 08007831401

Re: Only wanted to stop 700 min landline, 5 hrs later!

pottyperson — Sun, 25 Feb 2024 12:58:52 GMT

@Cassie wrote:

As I stated in my original posts, I do not want any form of landline and so will have to start another 24 month contract to completely remove it.

Have you considered the potential implications of not being able to receive calls? Could your 'only' 43 minutes of calls in a month have included something important from someone without your mobile number? Have all your contacts got your mobile number? Would your contacts without mobiles want the expense of calling yours from their landline?

Hopefully you have, but posts elsewhere suggest that not everyone thinks about incoming calls when aiming to cancel their home phone.

Re: Only wanted to stop 700 min landline, 5 hrs later!

sandy88 — Sun, 25 Feb 2024 13:37:15 GMT

I'm out of contract. BT won't let me cancel the 700 minutes unless I start a new contract.

Re: Only wanted to stop 700 min landline, 5 hrs later!

licquorice — Sun, 25 Feb 2024 13:59:19 GMT

You can't 'cancel' the 700 minutes but you can move to PAYG without initiating a new contract.

Re: Only wanted to stop 700 min landline, 5 hrs later!

Cassie — Sun, 25 Feb 2024 15:36:54 GMT

All sorted, rang at 2pm, just as I was about to give up and ring retentions as suggested earlier.

didn’t realise it was a complete swap to EE and so given new router, new tv box [return old one )

slight upgrade on entertainment package.

all approved and signed over internet, and set up new account password with EE to check bills etc.

Chose a date to start broadband with EE and therefore switching off landline.

never though about my bt e-mails but seem to be the same., just through bt.mail

Just need to sort out flaming Tado heating now, can hear cursing 🤬 from OH!

Isn’t technology wonderful, when it works that is.

Lots of contributions and replies on this topic, hope it has helped.

Re: Only wanted to stop 700 min landline, 5 hrs later!

Anonymous — Sun, 25 Feb 2024 15:55:06 GMT

@Cassiewrote:
Just need to sort out flaming Tado heating now, can hear cursing 🤬 from OH!

If you change the SSID & password on the new router to match the old, everything should carry on as before.

Re: Only wanted to stop 700 min landline, 5 hrs later!

sandy88 — Sun, 25 Feb 2024 16:34:48 GMT

That's not what I was told by BT. They wouldn't change anything without me taking out another contract.

They also wouldn't supply the gadgets for making my phones work with Digital Voice that were mentioned in all the mailings. I can't plug them into the router as that's in the study at the front of the house where the phone line comes in and has my pc connected by ethernet cable. My phones are in the living room at the back of the house and in the bedroom. They said I'd have to buy and fit the gadgets myself, but I hardly ever use the landline now so they've left my phoneline as it is (not switched to Digital Voice) and it will stop working altogether when they switch it off.

Also I can't change to PAYG on MyBT as that only lets you upgrade, there's no way of downgrading the service.

Re: Only wanted to stop 700 min landline, 5 hrs later!

Anonymous — Sun, 25 Feb 2024 16:30:33 GMT

@sandy88wrote:
That's not what I was told by BT...

Without a tag or a quote, no one knows who you're replying about what. It's an unfortunate failing of this forum software that every post has a reply button that misleads you into thinking you're replying to that specific post. In reality you're just adding on the end of the thread.

Re: Only wanted to stop 700 min landline, 5 hrs later!

licquorice — Sun, 25 Feb 2024 16:33:37 GMT

@sandy88 wrote:

That's not what I was told by BT. They wouldn't change anything without me taking out another contract. They also wouldn't supply the gadgets for making my phones work with Digital Voice that were mentioned in all the mailings unless I paid extra for them, so they've left my phoneline as it is and it will stop working altogether when they switch it off.

I assume you are replying to my post.

There is no need to contact BT at all, you can change from 700 minutes to PAYG yourself in MyBT.