This topic

Number of rings

Rob42233 — Wed, 28 Feb 2024 15:41:16 GMT

Hello

Re. Advanced home phone

Can anyone help please?

How do I extend the number of times the phone rings before going to answer phone?

Thank you

Rob

Re: Number of rings

Anonymous — Wed, 28 Feb 2024 15:52:57 GMT

Owing to BT's inexplicable logic behind applying the same "Advanced" name to multiple products, you'll have to be explicit about exactly what you have. If DV phones then I believe you can modify the number of rings in MyBT > Your Products > DV.

Re: Number of rings

Rob42233 — Wed, 28 Feb 2024 16:05:20 GMT

BT Advanced Digital Home Phone: Advanced Phone Trio...
bt item code 090640

Re: Number of rings

imjolly — Wed, 28 Feb 2024 16:09:39 GMT

You should be able to increase number of rings by going to MYBT as suggested by @Anonymous

Re: Number of rings

NeilO — Wed, 28 Feb 2024 16:38:32 GMT

Hi, @Rob42233 If you're using the answering machine on the advanced phones page 37 on the user guide explains how you can change the number of rings. If you're using 1571 voicemail it can be changed in MyBT.

Thanks

Neil

Re: Number of rings

Anonymous — Wed, 28 Feb 2024 16:42:47 GMT

P.37 of the manual.

If you have been migrated to DV then BT's own 1571 voicemail is active by default. So you'll need to decide which one you want to take messages. If you decide on the DECT unit then you have to set 1571 to maximum rings & the DECT to something less than that.

Edit: @NeilO wins by a nose! 😁

Re: Number of rings

Rob42233 — Wed, 28 Feb 2024 19:09:51 GMT

I've switched off the answer machine.

The number of rings was already set to max.

But still only ringing 4x.

It's a phone we bought for my mum (90) as she was having a lot of nuisance calls, and it's worked a treat.

But no matter what I try I cannot get it to ring more than 4x.

Thanks

Rob

Re: Number of rings

NeilO — Wed, 28 Feb 2024 20:33:00 GMT

Hi @Rob42233 if you've switched off the answering machine on the advanced phone, is 1571 active on the line?

Thanks

Neil

Re: Number of rings

chrisjp — Wed, 28 Feb 2024 22:55:59 GMT

You can also change the number of rings before going to voicemail by calling 1571 and navigating through the vocal menu to that option. I did that successfully as soon as I was migrated to DV

Re: Number of rings

Rob42233 — Wed, 28 Feb 2024 23:22:06 GMT

I'll check... this weekend

Re: Number of rings

Rob42233 — Wed, 28 Feb 2024 23:23:20 GMT

I don't know that I've been migrated to DV(?)

Re: Number of rings

HHGTTG — Thu, 29 Feb 2024 08:57:03 GMT

You must do. If you have been migrated to DV then you old master socket presumably won't give you a dial tone if you plug one of your original phones into it. And your SH2 Home Hub Manager will show a white/greyed out window with the phone symbol on it and say 'not configured'. If otherwise and you have no dial tone at the master socket and an active window in the Hub manager then your DV is active.

Re: Number of rings

Rob42233 — Thu, 29 Feb 2024 09:13:27 GMT

I haven't got a bt hub, and i use Virgin for tv and telephone.

Re: Number of rings

HHGTTG — Thu, 29 Feb 2024 09:21:00 GMT

I understand now. Thanks.

Re: Number of rings

Keith_Beddoe — Thu, 29 Feb 2024 09:24:42 GMT

I haven't got a bt hub, and i use Virgin for tv and telephone.

@Rob42233

Then you are posting on the wrong forum.

This is the BT Retail Customer Forum for BT phone and Broadband Customers.

Try the Virgin forum instead

https://community.virginmedia.com/

Virgin use their own phone network which has nothing to do with BT Retail.

The only support for BT Branded Retail phones, is via the product helpdesk. The number is shown in the user manual for the phone.

Re: Number of rings

Rob42233 — Thu, 29 Feb 2024 09:40:10 GMT

...so the number of rings is not adjusted 'in the phone' but 'on the network'?

Thanks

Re: Number of rings

HHGTTG — Thu, 29 Feb 2024 09:42:29 GMT

Precisely, I would imagine in the case of a DV phone but I bow to people with much more experience than myself.

Re: Number of rings

Keith_Beddoe — Thu, 29 Feb 2024 09:46:01 GMT

@Rob42233

Its the network that determines the number of rings before it goes to voicemail.

Re: Number of rings

Rob42233 — Thu, 29 Feb 2024 10:40:45 GMT

Thank you all for your patience and help.

I'll try virgin.