This topic

Internet Phone Handset Battery Fault

MikeM3 — Thu, 07 Mar 2024 16:55:04 GMT

Today, I had the misfortune of needing to call HMRC, to discuss my Tax Code, after
being on hold for around 45 minutes, the battery went flat, I lost the call when I
put the handset back in the cradle, I never used the home phone for a couple of
years at least and only started using it lately, I don't know if the battery is faulty,
or if it is because I didn't use it, can I get a new battery, do you know?

I can go back to using the mobile, I have unlimited calls on that, this probably caused
the home phone to fail, on charge all of its life with no use.

Mike.

Re: Internet Phone Handset Battery Fault

imjolly — Thu, 07 Mar 2024 17:05:00 GMT

The batteries are normally just standard rechargeable batteries and can be replaced by you

Re: Internet Phone Handset Battery Fault

Anonymous — Thu, 07 Mar 2024 17:40:57 GMT

You could try a few cycles of charging & discharging to see if the discharge time improves. Otherwise as @imjolly said, just replace them. You can get around a dozen Amazon Basic AAAs for a tenner or so.

There should be a setting in the menu to disable auto answer & disconnect when picking up or putting down.

I don't have DV but you may also find that you can initiate a hands free call while the phone is still in the cradle. It can then sit there still charging until the call is answered.

Re: Internet Phone Handset Battery Fault

MikeM3 — Thu, 07 Mar 2024 21:13:01 GMT

Thank you all for the replies and the information about the handset.

When the phone was installed, I had moved in to the house and for
2 weeks, there was no landline, I had a miniature modem thing that
worked from the mobile circuits, an engineer eventually came and
put in a line, he also put the box inside for the internet connection,
the home phone handset, was brought by the engineer, he set it
up and explained how it worked, then left, there was no user manual
with it and I couldn't see a way in to the batteries, I asked about them
and was told that they would last for years.

Now I know more and will get new ones, when I get it open!

Thanks again.

Mike.

Re: Internet Phone Handset Battery Fault

Anonymous — Thu, 07 Mar 2024 21:52:45 GMT

https://www.bt.com/content/dam/bt/help/digital-voice/essential-phone/BT-Essential-Digital-Home-Phone-UserGuide.pdf

https://www.bt.com/content/dam/bt/help/digital-voice/advanced-phone/BT-Advanced-Digital-Home-Phone-User-Guide.pdf

Re: Internet Phone Handset Battery Fault

MikeM3 — Fri, 08 Mar 2024 08:35:05 GMT

Thank you rbz5416, for the links, the second one is for the
model that I have, the back is one solid piece, but it is very
tight, I might need a bit of wood, about half an inch diameter,
to lever it off, to see the batteries.

Since I posted this, the handset has been on charge and is now
fully charged, I won't use it for any calls to a Government office,
where a wait is guaranteed.

Thank you again.

Mike.

Re: Internet Phone Handset Battery Fault

Anonymous — Fri, 08 Mar 2024 08:53:53 GMT

From previous posts there seems to be a bit of a knack to removing the battery cover. I'll see if I can find on of them.

Edit: Try this post which presumably is just from the manual & the pic a couple of posts down.

https://community.bt.com/t5/Archive-Staging/Replacement-batteries/m-p/2180012#M1252176

Re: Internet Phone Handset Battery Fault

Keith_Beddoe — Fri, 08 Mar 2024 08:56:43 GMT

And https://community.bt.com/t5/Home-phone-including-Digital/How-to-replace-batteries-in-a-BT-Advnced-Digital-Home-Phone-with/m-p/2304353#M90201

Re: Internet Phone Handset Battery Fault

MikeM3 — Fri, 08 Mar 2024 15:27:54 GMT

Thank you all once again!

Being an electrician, I studied the pictures in the instructions that you kindly
supplied and decided that the little ribs were support for the cover to allow
more severe prying, so I used a flat screwdriver, I put the flat blade against the
ribs at the back and gently pushed it out, while keeping pressure on the blade,
I pushed down gently and it slid inside, a little movement of the handle and the
back opened.

When it was open, I noticed a fair amount of thick plastic, all designed to save
the area and the batteries from accidental damage

Mike.

BackOpenedInsides

Re: Internet Phone Handset Battery Fault

MikeM3 — Fri, 08 Mar 2024 20:29:42 GMT

imJolly, rbz5416, Keith_Beddoe,

I thank you all for your help and I apologise for being stupid,
in a hurry, I marked the problem solved incorrectly, I was in a
rush and intended to come back and mark each one, but now
I cannot do this, if any of you are moderators, please "Rate",
every reply, not by me and move the solved, solution to the
first entry with the links on it.

Thank you.

Sorry for being ignorant as to how this place really works.

Mike.