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Digital Voice phone unplugged

wrightp2 — Thu, 07 Mar 2024 17:58:35 GMT

Hi everyone

I am already migrated to Digital Voice but as I have decided I no longer need the phone I have unplugged it from the back of my router.

My question is: Can I do this without causing issues ?

Since the phone has been removed my router has started intermittently emitting a very high pitched whistle.

Do you think this is related or just a very strange concidence.

Any suggestions appreciated.

Re: Digital Voice phone unplugged

jac_95 — Thu, 07 Mar 2024 18:00:02 GMT

Hi wrightp2,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice phone unplugged

NeilO — Fri, 08 Mar 2024 09:43:14 GMT

Hi @wrightp2 welcome back to the community and thanks for posting, removing the phone shouldn't cause any problems. I also have digital voice and don't have a phone connected.

The noise coming from the router is a strange one, it is normal for them to make a clicking noise occasionally but not the high-pitched squeal you've described.

I'd recommend reporting a fault to the technical help team and ask for a replacement hub. Post back and let me know how you get on.

Thanks

Neil

Re: Digital Voice phone unplugged

wrightp2 — Fri, 08 Mar 2024 12:57:39 GMT

Hi NeilO

Thankyou for your reply.

I am in the process of migrating from BT Fibre with Halo 2 to EE Full Fibre. Not sure what new kit (if any) will be supplied so will see what happens.

I didn't think removing the phone would have caused any problems.

Phil