This topic

Cancelling my BT landline

antiqcool — Fri, 08 Mar 2024 12:54:08 GMT

I would like to cancel my BT landline, however my phone is no longer working so I cannot call the BT cancellation 0800 number.

Can I do this online ? I can find nothing on the BT website.

Re: Cancelling my BT landline

licquorice — Fri, 08 Mar 2024 13:06:10 GMT

No, it can only be done by phone. Do you not have a mobile?

Re: Cancelling my BT landline

imjolly — Fri, 08 Mar 2024 13:15:05 GMT

do you currently have Broadband and phone contract with BT Retail? if so you cannot just cancel the phone part you need to start a new contract for broadband only

Re: Cancelling my BT landline

antiqcool — Fri, 08 Mar 2024 13:36:09 GMT

An old steam powered pay as you go...last resort 🙂

Re: Cancelling my BT landline

antiqcool — Fri, 08 Mar 2024 13:38:41 GMT

No ...just a regular BT landline contract

Re: Cancelling my BT landline

Keith_Beddoe — Fri, 08 Mar 2024 13:45:51 GMT

@antiqcool

Do you have broadband from another provider, who is providing broadband over your line?

Re: Cancelling my BT landline

antiqcool — Fri, 08 Mar 2024 14:04:31 GMT

I cancelled my broadband with plusnet around a week ago.

Re: Cancelling my BT landline

imjolly — Fri, 08 Mar 2024 14:06:27 GMT

sorry but how have you got internet and posting on forum if plusnet cancelled

Re: Cancelling my BT landline

chrisjp — Fri, 08 Mar 2024 15:18:20 GMT

"I cancelled my broadband with plusnet around a week ago."
So, if you have no broadband and a non-working landline, I guess you must have a mobile phone with internet access to be posting on this forum. In which case, why not use your mobile phone to call BT to cancel your landline?

Re: Cancelling my BT landline

Keith_Beddoe — Fri, 08 Mar 2024 15:27:06 GMT

@antiqcool

If you cancelled Plusnet who were using your line to carry broadband, then that is why you lost your phone service, as the line has now been ceased, along with your phone service.

Re: Cancelling my BT landline

NeilO — Fri, 08 Mar 2024 15:35:48 GMT

Hi @antiqcool Are you sure you have a line with BT? Do you still get a BT bill?

It's unusual to have broadband and line rental with separate companies.

Thanks

Neil