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Re: No telephone line working for 27 days since Digital Voice new contract!

nednott — Fri, 08 Mar 2024 17:21:18 GMT

Lets face it BT's rollout of digital voice is a complete disaster , we've without a landline for 5weeks and the activation date keeps being constantly deferred without explanation . BT are acting irresponsibly putting lives at risk and acting with impunity . The programme should be paused till the technology is sorted out

Re: No telephone line working for 27 days since Digital Voice new contract!

Keith_Beddoe — Fri, 08 Mar 2024 17:26:05 GMT

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Re: No telephone line working for 27 days since Digital Voice new contract!

Customer66 — Fri, 08 Mar 2024 17:37:25 GMT

I am in the same position,

Perhpas we can share info about how BT are handing all this here - and of course, assuming we ever get solutions, then those too.

Latest is that because I raised a complaint, I must now only deal with one guy in "Consumer Resolutions" (who seems to know even less than me about technical issues) and the Technical people on the phone line are not allowed to talk to me!

So I have been requesting my ONS Serial Number (as suggested soemwhere on this forum) but this BT Man in CR is not giving me the number!

Perhpas it woudl be inconvenient if it was found that BT/BT OpenReach have wrongly noted my ONS Serial Number - because they woudl then have to stop blaming me for not Registering my handset properly - and accept responsibility for the disasterous service I have received?

Anyway - will update as appropriate

Re: No telephone line working for 27 days since Digital Voice new contract!

iniltous — Fri, 08 Mar 2024 19:13:28 GMT

Presumably you mean ONT ( not ONS ) , what is the status of the PON light on the ONT ? , if it’s steady green , then the serial number is entered , as the ONT is authenticated, if the wrong serial number were provided the authentication woukd fail and the PON light would be flashing , this authentication is entirely within Openreach area of responsibility and has no bearing on the implementation of DV which is BT

Re: No telephone line working for 27 days since Digital Voice new contract!

nednott — Fri, 08 Mar 2024 19:19:33 GMT

too much tech speak for me , the consumer cnnot be expected to sort out installation errors , define ONT and PON light please

Re: No telephone line working for 27 days since Digital Voice new contract!

nednott — Fri, 08 Mar 2024 19:23:16 GMT

The main problem is that one cannot find anyone to take responsibilty for the problem , all depatments hide behind a collusion of anonymity . I think I shall be cancelling my contract and moving elsewhere though theres no possibilty of getting a landline back that way .

Re: No telephone line working for 27 days since Digital Voice new contract!

imjolly — Fri, 08 Mar 2024 19:23:36 GMT

This is an ONT

The PON light can be seen

Re: No telephone line working for 27 days since Digital Voice new contract!

licquorice — Fri, 08 Mar 2024 19:28:32 GMT

Its not rocket science.

Re: No telephone line working for 27 days since Digital Voice new contract!

Customer66 — Fri, 08 Mar 2024 20:03:47 GMT

Yes, you are right - ONT (not ONS)

Re: No telephone line working for 27 days since Digital Voice new contract!

nednott — Fri, 08 Mar 2024 20:46:02 GMT

yep thats what it looks like

Re: No telephone line working for 27 days since Digital Voice new contract!

iniltous — Fri, 08 Mar 2024 21:20:33 GMT

The question was what is the status of the PON light on your ONT ?

Re: No telephone line working for 27 days since Digital Voice new contract!

nednott — Fri, 08 Mar 2024 21:23:09 GMT

Green as in your photo

Re: No telephone line working for 27 days since Digital Voice new contract!

Jt6 — Mon, 08 Apr 2024 07:48:00 GMT

I am in same position been 22 days & getting no where. Have you got it working now & if so what was the problem.

Re: No telephone line working for 27 days since Digital Voice new contract!

Keith_Beddoe — Mon, 08 Apr 2024 07:55:25 GMT

@Jt6

You have already started your own thread here https://community.bt.com/t5/Home-phone-including-Digital/Digital-voice/m-p/2360710#M96236

You have a reply there, from a moderator, offering help.

Re: No telephone line working for 27 days since Digital Voice new contract!

nednott — Mon, 08 Apr 2024 08:00:53 GMT

No , 9 weeks without DV working . Just recieved and set up a new hub but no change discernible .

Re: No telephone line working for 27 days since Digital Voice new contract!

Jt6 — Sat, 13 Apr 2024 11:16:40 GMT

Is DV sorted yet, as I am still in same position after 23 days. Just been told they are sending me a new hub.

Re: No telephone line working for 27 days since Digital Voice new contract!

nednott — Sat, 13 Apr 2024 15:35:27 GMT

YES , hallelujah , with a new hub , configuration for DV phone seemed to follow quickly and we were reconnected on the 10th april . Still no idea what the delay was though .

Re: No telephone line working for 27 days since Digital Voice new contract!

Charlie1954 — Fri, 07 Jun 2024 21:32:19 GMT

I have the same problem. No land line since installation on 22nd April 24. I have heart complaints, terrified I will not be able to call ambulance.

Re: No telephone line working for 27 days since Digital Voice new contract!

Keith_Beddoe — Sat, 08 Jun 2024 05:15:40 GMT

@Charlie1954

You have an existing thread https://community.bt.com/t5/Home-phone-including-Digital/Telephone-line/m-p/2388018#M98094

Re: No telephone line working for 27 days since Digital Voice new contract!

iniltous — Sat, 08 Jun 2024 08:21:53 GMT

On your other post you say outgoing calls are OK and it’s incoming calls that don’t work .