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Digital Voice - Long house - Office Cabin

BrokenArrow — Mon, 11 Mar 2024 16:05:45 GMT

I have the SH2 which is now Digital Voice. Advised the sales person when upgrading I had a large house where I had Ubiquiti Unifi WAP's throughout.

Sales person recommended BT Essential Digital Phone. I asked, will this work over my wireles at the other end of the house. 'Yes', he replied.

And now I have discovered the true capability of these handsets. WPS/DECT to the SH2. Garbage.

Does the digital voice adapter plug work over the copper? If i connect it and then walk 30 metres to the other end of the house, is this going to work?
Do BT offer a true VOIP phone system that maintains my landline? I have floodwired Cat5e so I am happy to go into ethernet.

Any help, would be gratefully received.

Re: Digital Voice - Long house - Office Cabin

jac_95 — Mon, 11 Mar 2024 16:10:02 GMT

Hi BrokenArrow,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice - Long house - Office Cabin

licquorice — Mon, 11 Mar 2024 16:23:10 GMT

BT Digital Voice is purely a BT proprietary version of DECT.

The DV adapters are simply portable analogue phone socket that connect back to the hub via DECT.

If a DV handset doesn't work in a given location, neither will an adapter.

Your only solution is to revert to utilising analogue phone wiring connected to the green socket at the rear of the hub.

Re: Digital Voice - Long house - Office Cabin

Keith_Beddoe — Mon, 11 Mar 2024 16:25:51 GMT

@BrokenArrow

The DV adapter only connects via DECT to the Smart Hub 2, so range is limited.

BT Retail do not offer an alternative VOIP option, only BT Business have that option.

You could use a third party VOIP provider, but the BT digital phones would not work with that.

Re: Digital Voice - Long house - Office Cabin

countrypaul — Mon, 11 Mar 2024 18:40:59 GMT

You might be able to use a Dect repeater (some are poe).

I should add, I have never tried a Dect repeater so if you try one I would make sure you can return it if it fails to meet expectations.

As many others have found out, many BT personnel don't seem to understand the difference between WiFi and Dect

Re: Digital Voice - Long house - Office Cabin

imjolly — Mon, 11 Mar 2024 18:44:53 GMT

@BrokenArrow

If you read the FAQ probably best solution is described using your existing wiring and existing phones

Re: Digital Voice - Long house - Office Cabin

Anonymous — Mon, 11 Mar 2024 19:01:31 GMT

@countrypaul

The SH2 doesn't support a repeater.

@BrokenArrow

Can you use ethernet to move the SH2 to a more central location?

Re: Digital Voice - Long house - Office Cabin

BrokenArrow — Wed, 13 Mar 2024 08:19:45 GMT

Hi @Keith_Beddoe

Thanks for that. Yes, much experimentation on my part failed to deliver the results i desired.

Incorrectly sold by a BT Sales person. I guess he did not really understand what I was talking about so just said 'yes' to my questions.
All the BT Digital phones are going back. Support person at BT said that something may arrive in future technologies from a 3rd party but, nothing there at the present.

That will teach me to have a very long house. Doh!

Appreciate all the help from the community. Amazing.

Re: Digital Voice - Long house - Office Cabin

Keith_Beddoe — Wed, 13 Mar 2024 08:33:57 GMT

@BrokenArrow

Its not likely that BT Retail will change the secure method it uses in their implementation of VOIP. Even BT Business require that customer equipment is configured by them.

As its already been pointed out, its simple enough to extend the ATA interface on the back of the Smart Hub 2, treating that like you would any other extension that used to run from the old master socket.