This topic

Digital Voice Handsets

Buddhagb1 — Tue, 12 Mar 2024 10:20:17 GMT

I personally believe that the Digital Handsets are not fit for purpose. As soon as there is break to the service all the phones need to be totally set-up again, and again and again until eventually they connect. However they do not all connect at the same time or even on the same day!!! In the mean time you have to wait until the battery dies for the really annoying setup pinging to stop.

SORT it out BT before you end up in the coroner’s court when an emergency call fails and god forbidden a Fatality occurs.

Re: Digital Voice Handsets

iniltous — Tue, 12 Mar 2024 10:28:00 GMT

Anyone dissatisfied with a DV handset doesn’t have to use them , if it or they were supplied for free ,remove them and simply use whatever phone you had previously , if you paid for a handset , explore returning it it them to the supplier , for a refund.

Re: Digital Voice Handsets

Anonymous — Tue, 12 Mar 2024 10:33:37 GMT

@Buddhagb1

Given the thousands that must be in use & that you are the first that I've seen describe this behaviour, it would suggest that it's not the phones. Maybe you have a faulty SH2?

Re: Digital Voice Handsets

licquorice — Tue, 12 Mar 2024 10:37:33 GMT

I certainly haven't experienced that.

Re: Digital Voice Handsets

Buddhagb1 — Tue, 12 Mar 2024 12:35:10 GMT

Then I suggest you look at historical posts.

Re: Digital Voice Handsets

Buddhagb1 — Tue, 12 Mar 2024 12:38:07 GMT

I’m certainly not the first to have handsets that won’t connect to the network when the router drops out. For someone who claims to be a Guru I suggest you look at the Historical posts on these handsets

Re: Digital Voice Handsets

licquorice — Tue, 12 Mar 2024 13:05:07 GMT

Of course it won't connect if you have no broadband connection.

Your original post said that the handsets don't reconnect once service is restored.

Re: Digital Voice Handsets

Buddhagb1 — Tue, 12 Mar 2024 13:12:25 GMT

That’s correct they wouldn’t connect after the router was remotely rebooted . This is a known fault with the Handsets.

Re: Digital Voice Handsets

Keith_Beddoe — Tue, 12 Mar 2024 13:17:24 GMT

They will not reconnect if you do a factory reset of the home hub, or have allowed the helpdesk to do a remote reset.

Re: Digital Voice Handsets

licquorice — Tue, 12 Mar 2024 13:21:12 GMT

@Buddhagb1 Your original post made no mention of factory or remote resets, which are not necessary to restore service after a break.