This topic

Cancelling Call Redirect after moving

caroandrew — Wed, 06 Mar 2024 12:12:26 GMT

After a lot of effort I managed to set up Caller Redirect on my old Landline number when I moved. After 2 months I called BT to cancel it and was assured it had beeen cancelled. However this has month the £10 charge is still on my bill (I have kept my email) and on dialling the old number the redirect is still in place. Can you help?

Re: Cancelling Call Redirect after moving

imjolly — Wed, 06 Mar 2024 12:28:08 GMT

phone CS 03301234150 who should be able to help or try billing team https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Cancelling Call Redirect after moving

-Richie- — Wed, 06 Mar 2024 19:13:48 GMT

The BT billing team handle caller redirect cancellations

Re: Cancelling Call Redirect after moving

caroandrew — Mon, 18 Mar 2024 20:40:51 GMT

I've now called them twice and still the caller redirect has not been cancelled!

Re: Cancelling Call Redirect after moving

PaddyB — Tue, 19 Mar 2024 11:18:24 GMT

Hi @caroandrew,

Thank you for posting. I'm sorry you haven't been able to get the Call Redirect canceled. If you send me your details, I'll be able to do that for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Cancelling Call Redirect after moving

DavidM — Mon, 25 Mar 2024 13:16:35 GMT

Thanks for sending over the details @caroandrew

That's all been cancelled for you now.

Cheers

David

Re: Cancelling Call Redirect after moving

caroandrew — Mon, 25 Mar 2024 16:31:15 GMT

Thats gret David - thank ou so much for your help with this!