This topic

caller I.D

gadusmorhua — Fri, 23 Feb 2024 08:29:33 GMT

The caller display on my mother's phone still isn't functioning, despite BT messaging me to say the problem has been fixed. We have tried various handsets, to no avail. This function is important to my ninety year old mother, who uses it as protection against scammers, who have targeted her in the past. Can we insist this is investigated, and remedied?

Re: caller I.D

Keith_Beddoe — Fri, 23 Feb 2024 08:35:30 GMT

@gadusmorhua

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators. I have asked one to post on this thread, and they should be able to fix it.

Re: caller I.D

NeilO — Fri, 23 Feb 2024 10:13:55 GMT

HI @gadusmorhua welcome to the community and thanks for posting, I'm sorry your mother is experiencing problems with caller display. I'll send you a private message so you can get in touch with her details and we'll be happy to help.

Thanks

Neil

Re: caller I.D

gadusmorhua — Fri, 23 Feb 2024 11:39:02 GMT

Thanks Keith, I hadn't grasped that. The BT Moderator has indeed got in touch, so thanks everyone.

Re: caller I.D

NeilO — Wed, 20 Mar 2024 14:11:27 GMT

Hi, @gadusmorhua Many thanks for your patience and understanding whilst I worked on this for you and your mother, I'm sorry it took longer than I anticipated to resolve. You know where I am if you need any help in the future.

Thanks

Neil

Re: caller I.D

gadusmorhua — Wed, 20 Mar 2024 14:32:26 GMT

A million thanks Neil, I've never known such dogged persistence!

I really couldn't have seen a solution without your intervention, your my mum's hero now.

Barlow Family.