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Digital Voice - Cannot receive incoming calls

Anonymous — Thu, 21 Mar 2024 14:25:09 GMT

NeilO : any chance you could do the same thing for me? I've been having this same problem ever since DV was installed - I am an OAP and need my phone to be working properly. Thanks in advance.

Re: Digital Voice - Cannot receive incoming calls

jac_95 — Thu, 21 Mar 2024 14:27:39 GMT

Hi g3pk9,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

JohnC2 — Thu, 21 Mar 2024 14:28:12 GMT

Hi @Anonymous, welcome to the forum and sorry your Digital Voice is not working correctly. I've moved your post to create your own thread as that's the best thing to do.

When was your Digital Voice installed?
Are you able to receive and make some calls?
If you're not receiving some types of call do you know what network(s) they are from?
Have you reported this fault previously?

Cheers

John

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

Anonymous — Thu, 21 Mar 2024 15:09:47 GMT

Hi John, apologies for the delay, I can't find the installation date but it must be nearly 1 year and this problem has persisted ever since. Every time I raise a fault or run the fault finder I'm told the fault is fixed when it clearly hasn't been. I can make and receive some calls but most callers can't get through or the call disconnects soon after. I can give you the 3 phone numbers mostly involved if you need them, they are close relatives of mine and they are all on BT. I am at my wits end with this, please fix it asap. Thank you.

Re: Digital Voice - Cannot receive all incoming calls (Very frustrating)

DavidM — Thu, 21 Mar 2024 15:22:12 GMT

Thanks for getting back @Anonymous

We'll need to take a closer look at this to try and work out what the problem is. I've sent you a private message so please check your inbox and drop me over the details.

Cheers

David