Openreach (apparently) have flagged me as having a careline device

craigsbits — Fri, 29 Mar 2024 17:45:14 GMT

Openreach have automatically detected that I have a telecare/careline device on my Digital Voice...which I do not and never have had. This is affecting any transfer I may have in the pipeline because my safety could be in jeopardy and Openreach/BT are looking out for me! Stupid though that BT have not rushed to check on my safety as I have had digital Voice for a while and could be in immediate danger. It is difficult for BT to fix this problem - am I detecting 'Dark Patterns' or is this just incompetence - as I cannot leave BT until this is rectified.

Re: Openreach (apparently) have flagged me as having a careline device

jac_95 — Fri, 29 Mar 2024 17:47:39 GMT

Hi craigsbits,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

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Openreach (apparently) have flagged me as having a careline device

Re: Openreach (apparently) have flagged me as having a careline device