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Landline phone not working

DC55 — Sun, 07 Apr 2024 12:17:50 GMT

Loss of landline and problems getting this restored.

2 days ago I visited my local EE shop as my BT contract had ended and I also needed a new mobile phone. The lady there was very helpful and sorted out a new contract and I purchased a new phone. She arranged for an engineer visit as I also needed a new TV box. The engineer came and installed the TV box and new landline phones which I had purchased. He also explained that Digital Voice was not yet available to me. Everything worked perfectly for 10 days, then suddenly there was no landline connection but everything else worked OK.

I am in my 80s and have been with BT for years. My main complaint is that BT and most other large organisations offer very little assistance to elderly/vulnerable customers and it seems almost impossible to speak to a human being! I did eventually manage to report my fault online with some difficulty…. response was fault passed to engineers who will come back to me within 48 hours (can I be sure of this?!) .
I do use my landline phone in preference to my mobile as I find it easier. At the moment, I have several hospital appointments in the pipeline and really need my landline to be working.

Have others had a similar experience?

Re: Landline phone not working

jac_95 — Sun, 07 Apr 2024 12:22:39 GMT

Hi DC55,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Landline phone not working

imjolly — Sun, 07 Apr 2024 12:24:07 GMT

there is help here https://www.bt.com/help/here-for-you and here https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf