This topic

Summer Time Setting keeps going back 1 hour?

DangerousDave10 — Tue, 09 Apr 2024 21:08:57 GMT

Help!

I have a set of the BT Premium trio handsets that i have had since last May. I changed the time via one handset to the winter time (1 hour back) with no problems and it also change the other handsets, but since changing an hour forward it keeps changing back on it's own to an hour before. It also changes the 24 hour format back to 12 hour.

I have tried changing on the others but it keeps happening. And sometimes it even claims this is set by another handset and won't let me change it - this also happens on the other handsets.

Anyone can help as this is strange?

Re: Summer Time Setting keeps going back 1 hour?

Anonymous — Tue, 09 Apr 2024 21:33:24 GMT

Regardless of the time you set, the correct time is sent by the network. If your phone provider BT?

Is the date set correctly?

Re: Summer Time Setting keeps going back 1 hour?

DangerousDave10 — Tue, 09 Apr 2024 21:37:26 GMT

We are with EE.

So it's all about control again then! The big companies can control your life even though the purchased items have manual input facility.

It didn't do this last year so why has this suddenly changed?

So it seems we'll have to call EE for them to switch to BST.

Why have the option to set the time but the provider change it anyway? They don't change it at 1am to BST or BWT do they as i always have to change it.

Typical.

Re: Summer Time Setting keeps going back 1 hour?

Anonymous — Tue, 09 Apr 2024 21:55:40 GMT

Not so much Big Brother as simply ensuring that the time stamp for the answerphone & calls list is accurate. Or not in this case!

@Keith_Beddoemight be able to shed more light on why it's incorrect. Possibly an EE computer somewhere synced with the wrong time server.

Might be worth a post on the EE forums to see if others are affected.

Re: Summer Time Setting keeps going back 1 hour?

DangerousDave10 — Tue, 09 Apr 2024 21:54:27 GMT

I will look in on this.
Thanks.

Re: Summer Time Setting keeps going back 1 hour?

Anonymous — Tue, 09 Apr 2024 22:04:09 GMT

Can't hurt to do a quick test to confirm. Change the time again & then call your landline from your mobile. That will confirm if the incoming call is doing it. Just wondering in case DV works differently, if you have that.

Re: Summer Time Setting keeps going back 1 hour?

DangerousDave10 — Tue, 09 Apr 2024 22:07:04 GMT

Did that and yes as soon as the call connected it changed from 22:30 to 09:30.
Have checked on EE forum but nobody posted so have done so. Waiting for a response but it will probably be "call EE".

Re: Summer Time Setting keeps going back 1 hour?

Keith_Beddoe — Wed, 10 Apr 2024 05:45:58 GMT

Make sure that the year is set correctly on the phones, as that is not sent by the network and if incorrect, will upset GMT/BST changeover date.

Re: Summer Time Setting keeps going back 1 hour?

DangerousDave10 — Tue, 16 Apr 2024 18:50:30 GMT

Hi,
Yes it is correct as no need to change that.
Contacted EE but they claim it is our handsets fault. What? All 3 of them?
Yes I know the main one is on a main base unit so it might be that, but they are only 11 months old so if so then getting replacements.
But the base unit would not change the time back by one hour when incoming call - and there appears to be a lot of this happening and CLI is the reason by the provider.
The EE person i spoke with has never heard of anything like this.

Re: Summer Time Setting keeps going back 1 hour?

4600problem5 — Mon, 22 Apr 2024 17:50:23 GMT

I am experiencing same problem on my BT4600 Cordless phones. Not had problem previously, but currently whenever I set correct time, it reverts back 1 hour to GMT, when I receive incoming call. If I do not make call the correct time remains saved, as it also does if I make outgoing call. I have contacted my Service Provider, of Phone and Broadband service, who are Origin Telecoms, but they claim no problems with their Servers, and they never heard of this issue, and claim it must be my phones !! There seem to be a lot of Virgin Media Customers having same problem, but being told it is their phones at fault. This very frustrating, as there is clearly an issue beyond our control, and would welcome and advice or solutions please.

Re: Summer Time Setting keeps going back 1 hour?

Keith_Beddoe — Mon, 22 Apr 2024 18:30:47 GMT

My BT4600 handsets on BT, work fine, and show the correct time.

It has to be an issue with the format of the CLI sent from your provider.

Re: Summer Time Setting keeps going back 1 hour?

4600problem5 — Mon, 22 Apr 2024 18:58:33 GMT

Not had any problem with my BT 4600 handsets previously, and totally agree with your comment, but my Service Provider does not accept that the issue is with CLI format or information. They simply stated it is not an issue they have encountered and no problems with their Servers, but is my handsets at fault. No idea how to progress this, as Service Provider is not going to investigate further or attempt to fix any issues !!?? Thanks for confirmation that your BT 4600 handsets work fine.

Re: Summer Time Setting keeps going back 1 hour?

Anonymous — Mon, 22 Apr 2024 19:19:24 GMT

If you have dialogue with your provider you could try sending them a video of the clock being correctly set & then jumping back an hour as soon as a call is received. Other than that, it's a case of waiting for 27th October!

Just out of curiosity, are you on a VOIP service with them or still analogue?

Re: Summer Time Setting keeps going back 1 hour?

Keith_Beddoe — Mon, 22 Apr 2024 19:23:58 GMT

Its simply that their CLI is fixed on GMT, whereas BT automatically adjusts theirs in accordance with GMT/BST.

Re: Summer Time Setting keeps going back 1 hour?

4600problem5 — Mon, 22 Apr 2024 19:43:06 GMT

I would not go as far as to describe contact as dialogue !! Classic long wait in queue, at a Call Centre and person was clueless, but spoke with Supervisor, but there was no real attempt to investigate or find solution, on their part ! Oh, they did suggest I would have to set time manually, which exactly what I explained I had done, but incoming call simply reverts it back to GMT !

Got to agree, it looks like solution will be October 2024 !!

I am not yet on VOIP - still on the old analogue at moment.

Thanks for comments .

Re: Summer Time Setting keeps going back 1 hour?

4600problem5 — Mon, 22 Apr 2024 19:46:30 GMT

Their CLI still being set at GMT is what I have tried to suggest to them, but they do not accept any issues on their part. Customer Service either do not understand or just have no intention of dealing with issue, sadly !

Thanks for comment.

Re: Summer Time Setting keeps going back 1 hour?

Tim123 — Wed, 24 Apr 2024 23:09:26 GMT

I don't know if this is the same issue as the original poster is having, but...

Since the clocks went forward, my Reminder Calls are out by an hour. E.g. if I set a wake-up reminder for 7.30am, it doesn't go off until 8.30am. I assume that the engineers in my local exchange have forgotten to adjust the time on the equipment there! How do I report this, by dialling 151? Or perhaps I should just stick a note through the exchange letterbox! It's also affecting Caller Display on my corded phones (the clocks on which are set by incoming calls, i.e. from the exchange, not by the user - i.e. me - on the phones themselves). 1471 is similarly affected (again, the announced call time on that must be exchange-fed).

Re: Summer Time Setting keeps going back 1 hour?

Whiterose_uk — Thu, 25 Apr 2024 16:49:52 GMT

I'm also having the same issue but I've got Business phone/broadband with Sky.

I've manually set each phone up individually. Correct date, correct time.... But it resets back to an hour previous.

Driving me potty. Would also like to see a fix ASAP. Tempted to return the handsets as only purchased a month ago.

Re: Summer Time Setting keeps going back 1 hour?

Anonymous — Thu, 25 Apr 2024 16:54:42 GMT

@Whiterose_uk

As already established in the thread, it's nothing to do with the phones. You need to pursue it with Sky.

Re: Summer Time Setting keeps going back 1 hour?

Keith_Beddoe — Thu, 25 Apr 2024 18:31:08 GMT

I suspect most of these issues are the result of some providers moving to VOIP, and their routers are fixed to GMT as a global standard. There is no facility to change that, as it would probably involve major changes to router software.

The BT PSTN network always followed UK time, as the exchange software made allowances for it. As far as I am aware, BT Digital Voice also follows UK time.