This topic

No Link to the Hub

Hec99 — Mon, 06 Jun 2022 14:43:05 GMT

My digital voice has been running perfectly for two years on fibre to the premises. For some reason, BT send me a new Router, and I installed it yesterday. It looks exactly like the previous one, and so I plugged everything in the same way. Broadband immediately came up and running on all devices, so I sent the old router back. But I hadn't tested the phone!

The only phone connected is the one plugged into the router. My 3 extensions all say No link to the Hub.

I have tried the WPS button. I have accessed 192.168.1.254 and run Registration, as suggested on another post.

Nothing has worked!

Re: No Link to the Hub

jac_95 — Mon, 06 Jun 2022 14:50:25 GMT

Hi Hec99,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: No Link to the Hub

philip42h — Mon, 06 Jun 2022 15:08:36 GMT

@Hec99
Sadly that makes perfect sense ... I guessing that your DV handsets are registered to the hub that you have sent back. The fix should be simple - on each handset, Menu > Settings > Registration and Deregister the handset. And then, with luck, you'll be able to register all over again but to the new hub.
Guesswork posted with my fingers crossed ... 🙂

Re: No Link to the Hub

Hec99 — Mon, 06 Jun 2022 15:28:12 GMT

Brilliant! Thank you very much.

But why is this not in BT Help?

Re: No Link to the Hub

Hec99 — Mon, 06 Jun 2022 15:29:50 GMT

I tried to mark as accepted solution and got
Request Entity Too Large
The requested resource
/t5/forums/v4/forumtopicpage.markmessageasacceptedsolutionsecondarybutton/message-uid/2235491
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

Re: No Link to the Hub

philip42h — Mon, 06 Jun 2022 15:53:21 GMT

@Hec99

I'm getting the same sort of nonsense in Chrome this afternoon. Switched to Firefox and it's working much better. Either way, as long as it's sorted ... that's the main thing!

Re: No Link to the Hub

Hec99 — Mon, 06 Jun 2022 18:20:39 GMT

Thanks again!

Re: No Link to the Hub

polypody — Thu, 04 Apr 2024 15:17:05 GMT

Yes this action did work but I lost all my contacts!

Re: No Link to the Hub

Anonymous — Thu, 04 Apr 2024 15:29:56 GMT

@polypody

Contacts are stored in the SH2 so if it's changed, contacts will be lost unless backed up to a computer first.

Re: No Link to the Hub

polypody — Wed, 10 Apr 2024 17:08:48 GMT

May thanks, but what does SH2 mean?

Re: No Link to the Hub

philip42h — Wed, 10 Apr 2024 17:09:50 GMT

Smart Hub 2

Re: No Link to the Hub

polypody — Wed, 10 Apr 2024 20:55:30 GMT

Many thanks Philip.