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Re: New connection not working

arox — Fri, 12 Apr 2024 15:02:49 GMT

I am now 4 weeks without a landline after my fibre connection. No one is taking responsibility to see this fault through to the end the keep saying they will pass the fault higher but no one does anything. Disgusted with the service I have received

Fibre connection disaster

Re: New connection not working

Keith_Beddoe — Fri, 12 Apr 2024 15:05:55 GMT

@arox

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Re: New connection not working

JohnC2 — Fri, 12 Apr 2024 15:51:53 GMT

Hi @arox, sorry you've been left without telephone service now for 4 weeks.

We are very busy at the moment but if you need our help I've sent you a Private Message so you can get in touch with the Mod team.

Cheers

John