This topic

Landline not working but Broadband is

RuthWhiting — Mon, 15 Apr 2024 08:10:07 GMT

My landline stopped working on Friday afternoon. Raised with the online Saturday lunchtime said there was a fault on the line, case closed at 5pm on Saturday but landline still not working.

Phone number on email closing case doesn't work!

How do I progress this and get my landline working

Re: Landline not working but Broadband is

Keith_Beddoe — Mon, 15 Apr 2024 08:19:32 GMT

@RuthWhiting

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

If you raised the report on Friday, it should be resolved by the end of Wednesday this week.

You should be able to track the progress here https://www.bt.com/help/report-and-track-your-bt-problem

Re: Landline not working but Broadband is

RuthWhiting — Mon, 15 Apr 2024 08:37:22 GMT

Thanks Keith

I've logged into that now it says should be fixed by Thursday!

I was just concerned when they sent the closure notice that they weren't doing anything about it.

Re: Landline not working but Broadband is

Keith_Beddoe — Mon, 15 Apr 2024 08:40:37 GMT

Its normally three working days for a residential customer.

If your broadband is fine, then its probably going to be a fault in the exchange.