This topic

Digital Voice

Grieveson1 — Fri, 19 Apr 2024 14:18:41 GMT

I have just received the Smart Hub plus. I have it all set up, everything works except for my digital voice landline. The message on my handset reads ‘ No link to the hub’ . I have pressed ok but nothing happens. Help please!!

Re: Digital Voice

jac_95 — Fri, 19 Apr 2024 14:22:39 GMT

Hi Grieveson1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice

imjolly — Fri, 19 Apr 2024 14:32:26 GMT

you can only pair phone to hub when DV active check hub manager 192.168.1.254 into address bar and can you see phone number and if so is it active. by selecting phone number that may help you pair DV phone to hub

Re: Digital Voice

Grieveson1 — Fri, 19 Apr 2024 14:50:11 GMT

How do I check hub manager?

Re: Digital Voice

David500 — Fri, 19 Apr 2024 15:25:44 GMT

@Grieveson1 As @imjolly has said enter 192.168.1.254 into address bar of your browser.

Re: Digital Voice

Grieveson1 — Fri, 19 Apr 2024 15:44:08 GMT

I have gone into hub manager and trued to register handset but no joy. I have had a digital voice handset for a while and it was linked to my previous smarthub 2. Now I have a new smarthub plus but cannot link the handset.

Re: Digital Voice

Keith_Beddoe — Fri, 19 Apr 2024 15:49:44 GMT

Are you with BT or EE?

Re: Digital Voice

imjolly — Fri, 19 Apr 2024 15:52:04 GMT

@Grieveson1

When you go to hub manager is your phone number shown and also active?

Re: Digital Voice

Grieveson1 — Fri, 19 Apr 2024 16:49:13 GMT

Yes it is

Re: Digital Voice

Anonymous — Fri, 19 Apr 2024 16:55:30 GMT

You probably need to deregister or factory reset the handset as it's still registered to the other Hub. Hope you backeed up your contacts on the other Hub.

Re: Digital Voice

Grieveson1 — Fri, 19 Apr 2024 18:20:27 GMT

I don’t have many contacts on it as it us little used. Any idea how to deregister?

Re: Digital Voice

Anonymous — Fri, 19 Apr 2024 18:53:06 GMT

Essential:

Advanced:

Re: Digital Voice

Grieveson1 — Fri, 19 Apr 2024 21:27:22 GMT

Hello. Thank you for this information. Where will I find the settings?

Re: Digital Voice

imjolly — Sat, 20 Apr 2024 09:21:17 GMT

here is the guide which will help you now and in future

https://www.bt.com/content/dam/bt/help/digital-voice/advanced-phone/BT-Advanced-Digital-Home-Phone-User-Guide.pdf

Re: Digital Voice

Grieveson1 — Sat, 20 Apr 2024 09:29:26 GMT

Thank you for this. I have finally managed to resolve the issue!