Digital Voice issues

bdavo — Fri, 19 Apr 2024 18:26:47 GMT

I've been having problems with digital voice now for over a week. It started when i received a call and could not hear the person on the call. I tried to make a call out but also could not hear the other person. I assumed it was my phone so purchased new BT 4000 phones. The problem was still the same. I have contacted BT on 3 occasions now and they have even sent me out a new smart hub 2 but it has not resolved the issues. The issues are numerous and keep changing. Sometimes i cant hear the caller and they can hear me, then neither of us can hear and then i can hear the caller but they cant hear me. Also 1571, 1471 and caller ID do not work. As if this is not enough, on the very odd occasion i am able to receive a call and have a conversation as it should be. BT keep saying everything is ok but when they have tried to call me to check it, i cannot hear them.

HELP because BT are not.

Re: Digital Voice issues

jac_95 — Fri, 19 Apr 2024 18:32:39 GMT

Hi bdavo,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

This topic

Digital Voice issues

Re: Digital Voice issues