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Digital Voice and 3 existing phones

JEF1 — Sun, 21 Apr 2024 15:53:55 GMT

Hello, I hope someone can help me please.

Just moved over to Digital Voice. The SH2 and modem are in the bedroom with the cordless phone. There are 3 phones are linked by the cables to the Openreach socket in the hall by a coupler and ADSL filter. The only phone that rings that is attached to the SH2. My 3 existing phones have a tone but on dialling out after about the eighth digit, I get the voice message that "the number is not recognised".

I would like to keep the 3 Phones and not have to use 3 DV adapters.

Thank you.

Re: Digital Voice and 3 existing phones

jac_95 — Sun, 21 Apr 2024 16:02:39 GMT

Hi JEF1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice and 3 existing phones

iniltous — Sun, 21 Apr 2024 16:20:04 GMT

Search voice reinjectiion , but basically the existing sockets need to be connected ( wired ) to the SH2 phone port , and isolated from the incoming line , if your extensions are wired correctly from the master socket and your router is currently connected in an extension socket , it may be easier to relocate the router to be near the master socket , so the extensions sockets can be isolated from the line .

The reason why the sockets that are not connected to the SH2 return ‘the number you have dialled has not been recognised’ is they are still connected to the PSTN network and your access to that is stopped when DV is started

Voice reinjection isn’t BT or Openreach’s responsibility but the consumer, there are solutions to get around needing wired extensions

Re: Digital Voice and 3 existing phones

licquorice — Sun, 21 Apr 2024 16:14:02 GMT

If you have Digital Voice, you can't use phones just simply connected to the existing sockets without rewiring them to connect to the hub phone socket.

Re: Digital Voice and 3 existing phones

chrisjp — Sun, 21 Apr 2024 16:21:33 GMT

I'm not sure why you don't want to use DV adapters - the first one is free from BT and others cost just £20 each. These allow you to have a phone socket wherever you have access to a mains power socket. For my DV I have one phone plugged into the socket on the back of the SH2 and two other phones plugged into DV adapters. All work well.
As others have said, once you've been migrated to DV, phones plugged into the old Openreach socket won't work - this is for the broadband connection only