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Lost landline number when moving from BT to EE

Commers — Thu, 25 Apr 2024 12:14:25 GMT

Despite assurances when I spent an hour talking to them in preparation for the transition from BT to EE with Digital Voice, I have lost my home phone number. EE say this is irretrievable but I see moderators have been able to help some customers in similar situations.

This has been one of many mistakes transitioning from BT to EE including; unexpected loss of G-fast and reduction in broadband speed, 2 week wait to port my mobile number, free European roaming promised but not delivered, terrible and inadequate communication particularly by SMS and letter. I must have called their helpdesk a dozen times.

Any chance a moderator can help me resolve this latest (landline) issue? Thanks

Re: Lost landline number when moving from BT to EE

jac_95 — Thu, 25 Apr 2024 12:17:39 GMT

Hi Commers,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Lost landline number when moving from BT to EE

imjolly — Thu, 25 Apr 2024 12:25:38 GMT

@Commers as you are now an EE customer and porting problem is with EE and not BT you should try here https://community.ee.co.uk/