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Landline

Joyce59 — Fri, 26 Apr 2024 07:50:46 GMT

Hi,just switched over to BT, I can’t get my home phone connected because it does not fit the hub or the digital adapter , can anyone help please.

Re: Landline

Keith_Beddoe — Fri, 26 Apr 2024 07:57:01 GMT

@Joyce59

Welcome to this user forum for BT Retail phone and broadband customers.

What size is the plug on the end of your phone lead, as it should be a standard phone plug like this?

Re: Landline

Joyce59 — Fri, 26 Apr 2024 07:58:09 GMT

Hi, it’s a Panasonic phone,the end is smaller ,it fitted the virgin hub perfectly.

Re: Landline

Keith_Beddoe — Fri, 26 Apr 2024 08:09:23 GMT

That would be an RJ11 plug. Usually when you buy a phone, an RJ11 to phone plug adapter is in the box, should you need one.

They are easy and cheap to obtain online.

You may be able to get one locally.

Re: Landline

Anonymous — Fri, 26 Apr 2024 08:09:42 GMT

Presumably an RJ11 connector.

The phone wouldn't have been supplied like that originally so someone has either changed the cable or removed an adapter like this.

If you no longer have the original then you'll need to buy a replacement RJ11 to BT431A adapter. Just make sure it's a 1:1 connection & not crossover.