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New EE (BT/EE) Digital Voice issue

UkzVortex — Fri, 26 Apr 2024 14:13:38 GMT

I am Having an issue with my Digital Voice where incoming calls we can hear the person on over end but they can’t hear us and it same when we call out. I have tried a cordless phone and still the same and it does it to all four on my digital voice phones i’ve tried contacting EE on X 150 and they don’t care. They don’t want to do anything about the issue or say I will send out open reach out to look at it when it doesn’t have anything to do with open Reach. It happened when the Smart Hub Plus got its last firmware update.

Firmware version: r1.34.0-R-994210-PROD-83002r 1 . 3 4 . 0 - R - 9 9 4 2 1 0 - P

App version: 1.13.1

Re: New EE (BT/EE) Digital Voice issue

jac_95 — Fri, 26 Apr 2024 14:17:39 GMT

Hi UkzVortex,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: New EE (BT/EE) Digital Voice issue

imjolly — Fri, 26 Apr 2024 14:48:25 GMT

if phones were working before update then it may be the update did not complete correctly so try factory reset of the hub by pressing the recessed button on back and holding for 20/30 secs until hub lights flash and see if that clears the problem

Are you now with EE and no longer with BT Retail?

Re: New EE (BT/EE) Digital Voice issue

UkzVortex — Fri, 26 Apr 2024 14:51:10 GMT

Have do that still same and with BT/EE

Re: New EE (BT/EE) Digital Voice issue

iniltous — Fri, 26 Apr 2024 15:12:31 GMT

Your broadband must be with BT or EE , there isn’t an ISP , BT/EE , so who provides your broadband service ?