This topic

Crackling noise on landline

Liz10 — Thu, 21 Oct 2021 12:15:15 GMT

We have a bad crackling noise on our landline. We have had the master socket replaced, the hub replaced and a new copper line put in all the way back to the junction box, but the problem persists.

Any advice on how to resolve this would be welcomed

Thanks

Re: Crackling noise on landline

Starwire — Thu, 21 Oct 2021 13:10:26 GMT

You’ll just have to report it as a fault again and get an Openreach Engineer out to try and locate/fix it.

A Crackling Noise will usually be caused by either a High Resistance Fault, Rectified Loop and or Battery Contact.

Re: Crackling noise on landline

Liz10 — Thu, 21 Oct 2021 18:18:35 GMT

Ok, thanks. I’m just getting tired of reporting the fault (we must do this on a quarterly basis for the 15 years we have lived here), only for an engineer to replace a part, which either doesn’t fix the crackle or might improve things for a few weeks, but then it comes back again. Very frustrating!

Re: Crackling noise on landline

PaddyB — Fri, 22 Oct 2021 08:13:05 GMT

Hi @Liz10,

Thank you for posting and welcome to the Community. I'm sorry if you're experiencing issues with your telephone service. Is the noise on the line all the time or does it tend to only be there when there is rain or windy?

I can see from the first post you had a few things replaced. Have you tried another phone just to rule out an issue with the phone itself?

Thanks,

Paddy

Re: Crackling noise on landline

Liz10 — Fri, 22 Oct 2021 10:02:36 GMT

I would say that it is not exclusively linked to it being windy and rainy (ie it has also been crackly on nice days) but it probably is consistently bad in bad weather and less consistently bad in good weather.

We don’t have another phone to try but engineers who have come over have detected problems using their equipment.

They do always try to fix it and sometimes it might temporarily work but generally it returns to being crackly very quickly.

Our broadband is also very patchy - which I assume is linked?

Thanks

Re: Crackling noise on landline

licquorice — Fri, 22 Oct 2021 10:17:48 GMT

@Liz10 wrote:

Our broadband is also very patchy - which I assume is linked?

Indeed it is, get rid of the crackling and your broadband will improve.

Re: Crackling noise on landline

PaddyB — Fri, 22 Oct 2021 11:30:24 GMT

Hi @Liz10,

Thank you for posting back. If you send me your details, I'll run a few checks on your line.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Crackling noise on landline

crimsom — Fri, 22 Oct 2021 13:14:40 GMT

Hi @Liz10 if your crackling noise is on a static landline phone, this elusive problem could be the handset to base pluggable cord. Installing a replacement handset cord might be the fix for this problem. Move the handset's cord plug and then the base's cord plug to test if they produce crackling noise on the landline phone.

Re: Crackling noise on landline

Liz10 — Fri, 22 Oct 2021 14:37:01 GMT

Thanks all

Really appreciate everyone’s input

Re: Crackling noise on landline

crimsom — Fri, 22 Oct 2021 15:38:32 GMT

Hi @Liz10 please share an update on solution, so that other community users derive benefit from your experience. Thank you.

Re: Crackling noise on landline

Liz10 — Fri, 22 Oct 2021 17:15:42 GMT

No solution yet.

Embarassingly, have remembered that my husband moved us from BT to Sky (to see if it would fix the problem - it didn’t!).

However, have realised that I now need to take this up on the Sky forum (and not on the BT one!)

Thanks for everyone’s help though - if I get a solution through Sky, will let you know - suspect it is an infrastructure issue.

Re: Crackling noise on landline

PaddyB — Sat, 23 Oct 2021 13:03:58 GMT

Hi @Liz10,

Thank you for posting back to let us know.

With everything, you posted it does sound like it's a network fault. If you contact your service provider they'll be able to arrange for an engineer to be sent.

Thanks,

Paddy