This topic

Digital Voice

ESAM1 — Mon, 06 May 2024 10:12:56 GMT

I have been moved o DV and told I will be charged at 22.? per minute for all calls. I asked if the 0800 number were free and told NO . I asked if I would then have to pay to speak to BT and told as all calls charged ................ Is this right ? I cannot find any information on free calls.

Re: Digital Voice

imjolly — Mon, 06 May 2024 10:15:45 GMT

you must have selected PAYG and not a call package but call to 0800 and 150 or 03301234150 to BT are free

Re: Digital Voice

RIC9380 — Mon, 06 May 2024 10:30:02 GMT

It's all here: Call costs guide from Ofcom.

Re: Digital Voice

licquorice — Mon, 06 May 2024 11:33:01 GMT

Digital Voice charges are exactly the same as the previous analogue charges.

Re: Digital Voice

ESAM1 — Mon, 06 May 2024 12:47:53 GMT

Thank you. So 0800 numbers are free as analogue and the BT adviser was wrong. Thank goodness for that

Re: Digital Voice

RIC9380 — Mon, 06 May 2024 12:49:03 GMT

Yes.

Re: Digital Voice

licquorice — Mon, 06 May 2024 12:51:11 GMT

Correct, I really do despair about the training BT advisors get.

Re: Digital Voice

RIC9380 — Mon, 06 May 2024 12:55:54 GMT

Of course they are "Guides" now so by definition they can also misdirect you or lead you astray.....

Re: Digital Voice

licquorice — Mon, 06 May 2024 12:59:57 GMT

😀😀😀