This topic

Changeover to Digital Voice

nfee — Tue, 07 May 2024 17:51:26 GMT

For 20 days now our Digital Voice is not working. I can dial out on the landline but nobody can dial in.

Our landline number was supposed to be ported across from the old PSTN system but we are still not working. The date given this time was 3rd May but still not working. The digital voice adapter shows the steady green light.....

Any help really appreciated.

Re: Changeover to Digital Voice

jac_95 — Tue, 07 May 2024 18:07:39 GMT

Hi nfee,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Changeover to Digital Voice

nfee — Tue, 07 May 2024 18:14:46 GMT

None of these answers help in my situation. Hope for a reply which will solve my problem and others

Thanks

Re: Changeover to Digital Voice

iniltous — Tue, 07 May 2024 18:17:13 GMT

Anything unusual about the number , like it was not originally a BT number , or has been ported around other providers before brought back to BT ?
It’s not unheard of for migration to DV to be OK on outgoing ( the correct number displayed when calling a mobile for example ) but incoming calls don’t get through….all you can do is report , or re report it , a BT Mod may offer to get this looked at for you, try connecting a phone to the master socket ( like before the change to DV ) and call your landline number yourself, does it ring ?

Re: Changeover to Digital Voice

Anonymous — Tue, 07 May 2024 18:19:23 GMT

Previous posts suggest that this is indeed likely a porting issue. Somehow the porting process isn't fully completes & sadly, can seem to take weeks to resolve. As a first step, see if the can get your issue escalated to the TMC team, as at least they should understand the issue.

Re: Changeover to Digital Voice

nfee — Tue, 07 May 2024 18:33:57 GMT

Will try TMC team.

Thanks

Re: Changeover to Digital Voice

nfee — Tue, 07 May 2024 19:02:25 GMT

I have called from my mobile but it doesn't ring and eventually cuts off. Other friends have called my landline and it is continually engaged. We have had this landline number for 33 years. Many moons ago we were with Virgin Media as Broadband provider.

Back with BT infinity service since July 2015.

Hope this helps.

Re: Changeover to Digital Voice

Anonymous — Tue, 07 May 2024 19:06:26 GMT

Unfortunately, no one on these forums can help you bar the Moderators, who are BT employees. One of them may pick this up but they don't necessarily read all threads. TMC are your best option for now.

Re: Changeover to Digital Voice

PaddyB — Tue, 07 May 2024 19:22:03 GMT

Hi @nfee,

Thank you for posting. I'm sorry if your Landline hasn't worked since it was switched to Digital Voice. I understand from your post that you can make outgoing calls. If you ring your mobile from that line does it show the correct number is calling?

If you send me your details, I'll be able to run a few checks. I have sent you a private message with instructions for contacting the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Changeover to Digital Voice

nfee — Tue, 07 May 2024 20:38:08 GMT

Hello

Yes I called my mobile from our landline and it came up with the correct landline number.

Noelle

Re: Changeover to Digital Voice

trapdoor — Wed, 08 May 2024 10:17:27 GMT

@nfee … do you still have access to your old analogue line? If so plug a phone in and see if calling your number rings on the old analogue line.

I had a similar issue when I converted to Fibre 900 and Digital Voice. Whilst I could call out on my new DV service, I wasn’t getting incoming calls, however plugging in to my old analogue line I could get calls through. I could even call my own number from my DV handset and it would call the old analogue line. Mine was down to the order for my Fibre getting stalled somewhere in the BT system.

Re: Changeover to Digital Voice

nfee — Wed, 08 May 2024 11:52:38 GMT

Many thanks for your help. Finally all sorted today. The number had still failed to be ported across from old PSTN system. I called them today and it is finally working.
As Etta James would say "At last".
Obviously there will be lots of digital change over problems.