This topic

Phone wont work

elephant1 — Wed, 15 May 2024 14:03:14 GMT

Hi I'm using the back of the router to plug my phone into and I'm getting nothing from the phone its silent. Does the phone need to have its own power as this phone does not thanks for your help in advance

Re: Phone wont work

licquorice — Wed, 15 May 2024 14:14:50 GMT

Are you on Digital Voice or are you still on the analogue system?

Has your phone just suddenly stopped working or has it never worked?

Does your broadband work?

Re: Phone wont work

elephant1 — Wed, 15 May 2024 15:04:29 GMT

yes im on digital voice and my broad band is working ok. This is the first time ive tried the phone

Re: Phone wont work

imjolly — Wed, 15 May 2024 15:18:10 GMT

If you go to hub manager 192.168.1.252 into address bar can you see your phone number and is it active

Re: Phone wont work

licquorice — Wed, 15 May 2024 15:21:20 GMT

That's 192.168.1.254

Re: Phone wont work

HHGTTG — Wed, 15 May 2024 15:31:28 GMT

A typo I guess?

Re: Phone wont work

licquorice — Wed, 15 May 2024 15:35:36 GMT

Definitely, but needed to be pointed out

Re: Phone wont work

elephant1 — Wed, 15 May 2024 16:33:31 GMT

Yes the phone is active

Re: Phone wont work

HHGTTG — Thu, 16 May 2024 07:59:01 GMT

Can you not tell us what sort of phone this is? Is is a DECT phone with its own answering machine charging base that requires to be plugged into a power socket or is it a much simpler handset that is/was powered from the BT socket before you were changed to DV?

No one had asked until now perhaps it isn't relevant.

Re: Phone wont work

TimCurtis — Thu, 16 May 2024 08:36:00 GMT

@elephant1

Yes the phone needs to have it's own power supply as unlike previously a 25v (or thereabouts) from the phone line powered the phone the hub doesn't supply any power.

Re: Phone wont work

Keith_Beddoe — Thu, 16 May 2024 08:44:49 GMT

@TimCurtis

The hub does provide a supply, the same as the analogue connection. Assuming of course that the phone is plugged into the phone socket on the back.

https://bt-digital-voice.blogspot.com/p/bt-smart-hub-2.html

" In effect, the Hub's phone socket appears to replicate the output parameters of a master socket, except that the DC voltage on Terminal 2 (B-Wire) is +47.9V with respect to Terminal 5 (A-Wire). This is slightly lower and in reverse polarity compared with the 50V encountered on a PSTN line. "

If a phone does not work, its more likely to be a cord connection error.

Re: Phone wont work

licquorice — Thu, 16 May 2024 08:42:43 GMT

No, it doesn't need power (unless it is a DECT base station) the hub powers a normal analogue phone from the green socket.

Re: Phone wont work

HHGTTG — Thu, 16 May 2024 08:43:51 GMT

I think that those phones that worked from the BT sockets DC supply will work when plugged into the green socket on the SH2. Why not try one of the DV adapters that can be bought from the BT/EE shop or one used to be able to claim one free one from BT? These are paired with the SH2, whilst powered from the mains and then can be plugged in anywhere and then the phone is plugged into that. This communicates with the SH2 using DECT technology.

Re: Phone wont work

elephant1 — Thu, 16 May 2024 09:26:03 GMT

I will try a powered phone first then thanks for the suggestions .