This topic

porting contacts

demby1 — Thu, 23 May 2024 21:59:41 GMT

Hi. I am about to go BT/EE broadband and DV and some of the complaints in the last 48 hours are scaring me.

I have a BT Cordless quad setup and understand that I plug a digital adapter into my base station, then the remotes will work as before without the need for extra adaptors (please correct me if I have been misinformed) I have read that the BT hub2 will store my contacts. Question 1: Will my remote handsets lose their memories including contacts, always ring, and blocked numbers? Question 2: Will call guardian built into my phones still work? Question 3: Can I save my contacts to my PC/Laptop/Iphone as backup in case hub resets and loses memory.

Thank you

Re: porting contacts

jac_95 — Thu, 23 May 2024 22:02:39 GMT

Hi demby1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: porting contacts

licquorice — Fri, 24 May 2024 06:23:01 GMT

If you intend to continue to use your existing handsets and base station nothing is changed everything works as before. The base station is simply plugged into the phone socket at the rear of the hub or a digital adapter if the hub isn't in a convenient location rather than the master socket.

Contacts are only stored on the hub if using Digital Voice handsets.

Re: porting contacts

demby1 — Fri, 24 May 2024 07:35:38 GMT

thank you for that very clear and reassuring answer

Re: porting contacts

demby1 — Fri, 24 May 2024 07:36:48 GMT

thank you