This topic

Cancel digital voice

andymiddlemiss1 — Fri, 24 May 2024 18:55:30 GMT

Can you cancel digital voice please my mum is over 70

Re: Cancel digital voice

jac_95 — Fri, 24 May 2024 18:57:39 GMT

Hi andymiddlemiss1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Cancel digital voice

imjolly — Fri, 24 May 2024 19:01:34 GMT

You cannot cancel digital voice without ending your current broadband package. It you terminate digital voice your mother will not enable to make or receive calls on her home phone and will need to use mobile

Re: Cancel digital voice

licquorice — Fri, 24 May 2024 19:32:24 GMT

@andymiddlemiss1

What do you actually want to do?

Cancel voice capability completely or revert Digital Voice back to an analogue voice service?

If the latter, it can't be done.

No idea why being over 70 is relevant to anything.

Re: Cancel digital voice

Anonymous — Fri, 24 May 2024 19:46:19 GMT

@licquoricewrote:
No idea why being over 70 is relevant to anything.

Maybe because BT announced that over 70s wouldn't be proactively switched?

So possibly @andymiddlemiss1's mother has been notified of an intended switch & wants to stop it?

But with zero info in the OP it's anyone's guess...

Re: Cancel digital voice

jac_95 — Fri, 24 May 2024 20:06:35 GMT

@Anonymous

The comment about not moving customers as part of the non voluntary migration is more specific than just age - the customer needs to be registered as vulnerable and having a care alarm as example - https://newsroom.bt.com/bt-group-refines-its-digital-switchover-programme-for-the-uks-full-fibre-future/

I believe there is a special process to apply for an exemption for a customer (limited to special cases only) and exemptions need to be granted by Openreach.

There is though extra support available from BT such as:

Providing free battery back-up units to customers with additional needs, such as those with health pendants, or who are over 70 or without mobile coverage. Battery back-up units enable calls in the event of a power outage and later this year, we will launch an advanced battery back-up unit outlasting most power cuts, with a battery life that far exceeds the minimum Ofcom requirements.

Re: Cancel digital voice

TECHHERO1984 — Sun, 26 May 2024 10:32:05 GMT

What's the reason she wants to cancel? DV is a much better service than the old way of doing it, less prone to faults.