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Digital Voice cannot make outbound calls

MW8 — Thu, 30 May 2024 21:09:56 GMT

Had Digital Voice for around two months now, took literally months for BT to get this working, but as of today I cannot make any outgoing calls.
People can still call me fine, been getting calls all day, and broadband is still working fine.

Why would it only be outbound calls ? Is something down or broken at BT ?

Any ideas ?

Re: Digital Voice cannot make outbound calls

jac_95 — Thu, 30 May 2024 21:12:39 GMT

Hi MW8,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice cannot make outbound calls

imjolly — Thu, 30 May 2024 21:15:19 GMT

Are you getting a dial tone when trying to make a call?

Re: Digital Voice cannot make outbound calls

MW8 — Fri, 31 May 2024 09:10:30 GMT

Hi imjolly,

No, I’m not getting a dial tone.

As soon as I start to dial, underneath the tone dialling I can hear a faint engaged tone, which continues even after the number has dialled and the call fails to connect.

I’ve tried turning the new BT Hub ( new in Feb 2024 ) off for five minutes and then back on again, but still the same. I still have good broadband/internet and I can still receive incoming calls, just cannot make outbound calls.

Given the complete nightmare we went through with BT getting it setup in the first instance I am loathed to contact anyone as likely as not they won’t have a clue and are very likely to make things worse not better if going on past experience. At least I have working broadband and incoming calls at present..

Should I just wait it out ? Will they realise and fix whatever is wrong at their end, it’s *always* been a problem at their end in the past when things finally get resolved, despite saying its issues at my end and sending umpteen Openreach engineers round to see us, who have never found any problems at my end and wonder why they have been sent round in the first place. It seems that BT are totally useless at locating and admitting/resolving issues on their side.

Re: Digital Voice cannot make outbound calls

imjolly — Fri, 31 May 2024 09:45:59 GMT

if not a normal dial tone are you getting intermittent tone like engaged tone? have you checked your messages box is not full and you have messages waiting on 1571?

Re: Digital Voice cannot make outbound calls

MW8 — Fri, 31 May 2024 11:17:35 GMT

Same thing, as I dial 1571 I just hear a feint engaged tone in the background and doesn’t appear to connect to 1571, just hear this feint engaged tone, beeep, beeep, beeep, beeep..

Re: Digital Voice cannot make outbound calls

iniltous — Fri, 31 May 2024 11:28:14 GMT

If you have had DV for two months , are you saying outgoing calls were OK on DV but not now , or that in these two months you have only ever had incoming calls , and have never had a dialing tone from DV ?
Does you your router show DV configured ?
Trusting to luck and assuming that the problem will be identified and resolved without you reporting it , is never a good idea , if it isn’t working report it as not working

Re: Digital Voice cannot make outbound calls

MW8 — Fri, 31 May 2024 12:16:37 GMT

Took months to get everything working after switching from copper to DV, no telephone at all for over a month whilst they tried to figure out why DV wouldn’t work, was something wrong with the configuration at DV platform in the end they said.

So has all be working happily for just over a month, now this.

the phrase ‘trailblazing’ comes to mind.. I’m not sure that this is a fully mature system yet..

Re: Digital Voice cannot make outbound calls

NeilO — Fri, 31 May 2024 14:43:43 GMT

@MW8 I'm sorry about that, please can you try restarting your Hub and let me know if that helps?

Neil

Re: Digital Voice cannot make outbound calls

MW8 — Fri, 31 May 2024 14:51:21 GMT

Hi Neil,

Was my very first ‘go to’

Tried again today, still same. Internet is still OK, can still receive calls OK. Just can’t make outgoing calls.

Surely if it were my kit I’d not be receiving any calls ?