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Unable to cancel call barring on digital voice Motorola fw 500 hybrid phone.

YFFH — Fri, 31 May 2024 18:21:07 GMT

We have successfully activated call barring FROM our phone using *341#

But now we can’t cancel it using #341*PIN#. So we can’t call OUT at all.

Have tried changing PIN online a number of times, but keep getting ‘PIN not recognised’ voice message.

Been like this for 3 weeks and BT seem to be unable to fix, including sending us a new phone.

HELP!

Re: Unable to cancel call barring on digital voice Motorola fw 500 hybrid phone.

Customer66 — Tue, 02 Jun 2026 09:44:22 GMT

Unsure which handset I have but I too have barred all outgoing calls - and cannot cancel this.

HELP PLEASE!?

Re: Unable to cancel call barring on digital voice Motorola fw 500 hybrid phone.

imjolly — Tue, 02 Jun 2026 10:34:56 GMT

have you tried using MYBT using web browser then Navigate to Your Products > Digital Voice > Manage > Call Barring and use the toggles to turn off the barred outgoing calls