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Digital Voice Adaptor and BT Hub not synchronising

AndrewPS — Wed, 05 Jun 2024 20:10:04 GMT

I've received a Digital Voice Adaptor from BT in advance of the switchover to Digital Voice, however, I can't connect the adaptor to the router. I've pressed WPS on both the router and adaptor but they won't connect, the light just keeps flashing. Is there anything else I need to do? The instructions are too basic and unhelpful.

Re: Digital Voice Adaptor and BT Hub not synchronising

jac_95 — Wed, 05 Jun 2024 20:12:39 GMT

Hi AndrewPS,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice Adaptor and BT Hub not synchronising

Keith_Beddoe — Wed, 05 Jun 2024 20:13:50 GMT

You need to wait until DV is active.

Re: Digitial Voice Adaptor and BT Hub not synchronising

CJ57 — Fri, 07 Jun 2024 08:54:38 GMT

I synched my adapter about 2 weeks before DV was completed (BT cancelled first transfer) and plugged in this week without re-synching

Re: Digital Voice Adaptor and BT Hub not synchronising

CJ57 — Fri, 07 Jun 2024 08:57:02 GMT

Just try again making sure tor adapter is close to the hub. I plugged mine into an extension socket first then moved the adapter upstairs to where my main phone is. You don't have to wait until DV is switched on to synch it.