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Thank you to BT staff

PennyC — Fri, 07 Jun 2024 11:56:29 GMT

I wanted to thank a BT employee for their exemplary customer service. How do I do this please? I don't have their name but I have my order number.

Thank you.

Re: Thank you to BT staff

Keith_Beddoe — Fri, 07 Jun 2024 12:29:27 GMT

@PennyC

Welcome to this user forum for BT Residential phone and broadband customers.

Was this someone visiting your property, or was it a customer service adviser on the phone?

Re: Thank you to BT staff

PennyC — Fri, 07 Jun 2024 14:42:48 GMT

It was a customer service telephone assistant who sorted out my move to a new property. The original order went very wrong but the persistence and daily updates to me were above and beyond normal service. The problem was resolved and I move next week, porting my existing service.

I have been a BT customer for eons! You have your issues sometimes but finding someone so good really encourages you to continue using the company.

Re: Thank you to BT staff

Keith_Beddoe — Fri, 07 Jun 2024 15:02:25 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

You can message BT using the "message us" links on the help pages. They should be able to pass on your feedback.

https://www.bt.com/help/contact-bt