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Digital Voice - Keep same telephone number

Mark — Sat, 08 Jun 2024 19:42:08 GMT

Hi,

My in-laws have just placed an order, with a view to bringing their monthly bill down from £90 to £45 per month.

They have been offered an ‘upgrade’ on their broadband (currently FTTC) to FTTP, but as part of this ‘upgrade’ they are being forced into a migration to Digital Voice.

They’re not adverse to this, but want to keep the same landline number they’ve had for 40 years plus ..

I told the sales advisor this, but upon checking the order raised, they have a different telephone number allocated 😔

The advisor said once the service is active, then they can call back and request a number port .. does this sound correct ?

Re: Digital Voice - Keep same telephone number

jac_95 — Sat, 08 Jun 2024 19:42:39 GMT

Hi Mark,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Digital Voice - Keep same telephone number

Keith_Beddoe — Sat, 08 Jun 2024 21:00:46 GMT

Yes, they would need to request a renumber, back to their original one.

That would need to be done as soon as their service is active,

Re: Digital Voice - Keep same telephone number

HHGTTG — Sun, 09 Jun 2024 08:53:55 GMT

Is it usual when switching to DV one has to lose one's original number? If so, that's the first time I have heard that mentioned.

Re: Digital Voice - Keep same telephone number

iniltous — Sun, 09 Jun 2024 09:05:51 GMT

There is no reason why if moving from BT FTTC or ADSL ( using PSTN for telephony ) to BT FTTP with DV that a temporary different phone number needs to allocated and then renumbered back to the original, this isn’t the normal way it’s done , in fact I would worry that the original number will be lost if doing this ….

Re: Digital Voice - Keep same telephone number

Anonymous — Sun, 09 Jun 2024 09:35:16 GMT

Given the large number of issues we see with migrations, this would make sense if properly implemented.

Create a new, separate DV service for the customer while leaving the copper alone & still working.
Confirm with the customer that they can both make & receive calls on the new service.
Then port the number across.

This would prove that the DV is fully operational before the port & would isolate any subsequent issues to be a result of the port. It seems eminently more sensible than the current wing & a prayer process, with support staff having no idea what to do next if it fails. See numerous "I've had no phone for x weeks threads".

It's how migrations to FTTP should also work. Confirm with the customer that FTTP is up & running before cutting off the DSL service.

Re: Digital Voice - Keep same telephone number

Keith_Beddoe — Sun, 09 Jun 2024 09:38:34 GMT

A temporary number has to be allocated, as you cannot have two routes with the same number.

As long as its renumbered within 28 days, the original routing information will still be there.

Re: Digital Voice - Keep same telephone number

iniltous — Sun, 09 Jun 2024 10:26:03 GMT

My conversation from PSTN to DV didn’t involve a temporary phone number , my phone number simply migrated from one system to the other without the need for a temporary number , and that’s the norm , a temporary number isn’t necessary, it’s just a case of coordinating the change from one to the other

Re: Digital Voice - Keep same telephone number

apoplectic — Sun, 09 Jun 2024 10:32:13 GMT

Automated response to any mention of digital voice, and never helpful to any posters. Should be removed.