This topic

Can't use all my phones since new hub fitted

Althealbatross — Tue, 18 Jun 2024 10:40:11 GMT

Since we received our new SH31B hub we've not been able to use our phones (for outgoing or incoming calls) unless they're plugged in to the back of the hub. However, we've two phones and one's in a distant room. How can I get that one to work?

Re: Can't use all my phones since new hub fitted

brianposter — Tue, 18 Jun 2024 10:44:27 GMT

ADSL filter ?

Re: Can't use all my phones since new hub fitted

naylor2006 — Tue, 18 Jun 2024 10:49:57 GMT

Isnt that an EE Hub?

What product do you have?

Re: Can't use all my phones since new hub fitted

Althealbatross — Tue, 18 Jun 2024 10:57:52 GMT

Yes, the hub has EE in the model name. We're on BT Halo.

Re: Can't use all my phones since new hub fitted

naylor2006 — Tue, 18 Jun 2024 11:27:19 GMT

Yeah I just wanted to confirm that before you were told to bog off to EE forums!

So before you had one phone connected to your old hub and the other one in the remote room wirelessly connected back to the 'master phone' or some other config?

Re: Can't use all my phones since new hub fitted

Althealbatross — Tue, 18 Jun 2024 11:35:08 GMT

Both the phones were previously connected in to wall sockets, neither went through the old hub.

Re: Can't use all my phones since new hub fitted

naylor2006 — Tue, 18 Jun 2024 11:40:09 GMT

ahhh, so youve been shifted over to digital voice then with your new package so your voice service now comes via your hub and not the socket directly.

In this case I wouldnt expect the phone to work in the other room if they were dependant on wall sockets.

Theres gonna be other people here more experienced with digital voice than me but you'll need phones that support a two phone setup. IE you will need a Base Unit Phone that connects to the hub and the remote phones will connect to the back to the baseunit.

Re: Can't use all my phones since new hub fitted

Keith_Beddoe — Tue, 18 Jun 2024 11:49:06 GMT

@Althealbatross

See https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

Re: Can't use all my phones since new hub fitted

imjolly — Tue, 18 Jun 2024 11:54:21 GMT

@Althealbatross

phone CS 03301234150 and ask for a digital voice adapter which you connect to power socket on other room and then connect phone to adapter. the adapter piars using DECT not wifi to your new hub

Re: Can't use all my phones since new hub fitted

Althealbatross — Tue, 18 Jun 2024 12:09:42 GMT

Many thanks everyone for your replies. I've a bit more of a clue as to what's going on now, and I feel I should be able to get somewhere

Re: Can't use all my phones since new hub fitted

Anonymous — Tue, 18 Jun 2024 12:37:58 GMT

Just be aware that like any wireless device, the range of the DVA will be limited. So pair it in a mains socket close to the Hub initially to make sure it works. Then move it to where you want it. Hopefully it will reach but just a heads up that it might not.